Mid-Shift Administrative Support I

Hub Group•Twinsburg, OH

12d•Onsite

About The Position

The Administrative Support I provides administrative support to managers and supports customer service, route monitoring, warehouse coordination, and delivery-team operations. Duties include clerical work, filing, answering calls and emails, assisting with driver training and onboarding documents, processing orders, monitoring routes, and helping resolve customer and delivery issues. The role requires a professional, friendly, dependable person who can multitask, communicate effectively, and work in a fast-paced office environment with minimal direct supervision. This is a 7-day-operation location. The schedule is 10:30 a.m.–7 p.m. on a rotating schedule, including weekends and holidays. The position is based at 8601 Independent Parkway, Twinsburg, Ohio 44087. Pay is up to $18.50 per hour.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office, including Word and Excel.
Strong written and verbal communication skills.
Ability to multitask, attention to detail, and ability to work in a fast-paced office environment.
Ability to work evenings and Saturdays.
Pass a pre-employment background check.
Maintain a professional and safe work environment.
Accountable and dependable, with strong organizational, time-management, problem-solving, documentation, data-analysis, professional phone, listening, and conflict-resolution skills.

Nice To Haves

Post-high-school education is a plus.
Prior customer service experience is preferred.

Responsibilities

Assemble and audit route paperwork for the next day.
Answer inbound phone calls from customers and delivery teams.
Handle customer issues and contact vendors regarding inbound damage or replacement orders.
Respond to emails in a timely manner and address pending orders.
File paperwork and other documents as needed.
Provide professional customer service and communicate effectively with builders, general contractors, supervisors, drivers, and delivery teams.
Assist with processing inbound delivery teams and driver training and onboarding documents for inexperienced drivers.
Monitor delivery routes during the shift, track route progress, and call drivers hourly to address issues as needed.
Call customers to obtain feedback about their delivery experience.
Assist with completing POD packets available at the warehouse and find and submit requested EPODs.
Prepare nightly closing reports.
Process daily work orders and respond to the Logistics Coordinator about their status.
Print the Pull Sheet and mark live daily in the warehouse.
Process and prepare freight for shipments and returns to vendors (RTVs).
Assist with daily warehouse functions as needed.
Update inventory daily, weekly, or monthly as required.
Remotely assist delivery and installation teams as needed.
Accurately update orders for billing.
Perform other duties and responsibilities as assigned.