Mid-Shift Administrative Support I
About The Position
The Administrative Support I provides administrative support to managers and assists with route monitoring, clerical work, customer service, and warehouse-related duties. The position handles paperwork and orders, answers calls and emails, communicates with customers, vendors, delivery teams, builders, general contractors, and supervisors, and supports driver onboarding and delivery operations. The role requires multitasking, attention to detail, professionalism, reliability, and strong communication and customer service skills. The work schedule is 10:30 a.m. to 7:00 p.m. on a rotating schedule at a seven-day-operation location, including weekends and holidays. The position is based at 8601 Independent Parkway, Twinsburg, Ohio 44087. Pay is up to $18.50 per hour.
Requirements
- High school diploma or equivalent.
- Proficiency in Microsoft Office, including Word and Excel.
- Strong written and verbal communication skills.
- Ability to multitask, attention to detail, and ability to work in a fast-paced office environment.
- Ability to work evenings and Saturdays.
- Ability to pass a pre-employment background check.
- Ability to maintain a professional and safe work environment.
- Customer service, organizational, time management, problem-solving, accountability, dependability, documentation, data analysis, professional phone, conflict resolution, and listening skills.
- Professional demeanor and ability to work without direct supervision.
Nice To Haves
- Post-high-school education is a plus.
- Prior customer service experience is preferred.
Responsibilities
- Assemble and audit route paperwork for the following day.
- Answer inbound phone calls from customers and delivery teams.
- Handle customer issues and provide customer service.
- Contact vendors regarding inbound damage or replacement orders.
- Respond to emails in a timely manner.
- Address pending orders and process daily working orders, communicating their status to the Logistics Coordinator.
- File paperwork and other documents as needed.
- Assist with processing inbound delivery teams.
- Monitor delivery routes and track route progress during the shift; contact drivers hourly to address issues as needed.
- Call customers to obtain feedback about their delivery experience.
- Assist in completing available proof-of-delivery (POD) packets at the warehouse.
- Complete nightly closing reports.
- Print the Pull Sheet and mark live daily in the warehouse.
- Find and submit requested electronic proof-of-delivery (EPOD) documents.
- Communicate with builders, general contractors, and supervisors to support customer satisfaction.
- Process and prepare freight for shipments and vendor returns (RTVs).
- Assist with daily warehouse functions as needed.
- Update inventory daily, weekly, or monthly as required.
- Remotely assist delivery and installation teams as needed.
- Update orders accurately for billing as needed.
- Assist with driver training and onboarding documents for inexperienced drivers.
- Perform other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
