Administrative Support 2

The Florida Bar • Tallahassee, FL

3d • $0 - $33,776 • Onsite

About The Position

Receives written and telephone inquiries regarding attorney conduct. Answers and routes intake calls, providing public information to callers and enters data into database. This position is in an in-office position, located in Tallahassee, Florida and is not a remote position.

Requirements

• High School Diploma (or its equivalency).
• Two (2) years of administrative experience.
• Professional office procedures and practices
• Administrative principles and procedures
• Use of computers, printers, facsimile machines, copiers, scanners
• Professional telephone etiquette
• Correct spelling, punctuation, and grammar usage
• MS Word
• MS Excel
• MS Outlook
• Database input
• Multi-task
• Think logically and effectively problem solve
• Interpret TFB policies and procedures
• Organize and prioritize work
• Demonstrate initiative in group projects and individual settings
• Tactfully manage difficult situations
• Communicate effectively and professionally, both verbally and in writing
• Operate well under pressure and in a team atmosphere
• Consistently provide an excellent service-oriented attitude
• Learn The Rules Regulating The Florida Bar
• Sit for long periods of time
• Hear and converse over the telephone
• Key/work frequently on a computer
• Lift 5 to 10 lbs

Nice To Haves

• Fluency in Spanish

Responsibilities

• Answers Attorney Consumer Assistance Program (ACAP) hot-line calls and responds to inquiries concerning the conduct of Florida attorneys.
• Provides general information regarding the grievance process, as well as alternatives to disciplinary programs including information on The Florida Bar's mediation and fee arbitration programs.
• Refers misdirected callers to other departments or agencies.
• Records and distributes phone messages to intake counsel.
• Provides status updates to callers regarding open investigations.
• Scans written inquiries and enters relevant data into database.
• Forwards data for intake counsel to review.
• Coordinates and mails correspondence and complaint forms.
• Other duties as assigned.

Benefits

• Excellent benefits package including employer paid pension contribution
• Employees of The Florida Bar are eligible to apply for the Public Service Loan Forgiveness Program (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED