Administrative Support Assistant 2

State of Iowa • Des Moines - 50310 - Polk County, IA

7d • Onsite

About The Position

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Eligibility Determinations is seeking an Administrative Support Assistant 2 to join our team! This role provides essential clerical and customer service support in our Polk County office Monday – Friday from 8 am – 4:30 pm. The role is suitable for individuals who enjoy variety, teamwork, and making a difference in their community.

Requirements

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.
• Dependable attendance and commitment to confidentiality.
• One year of full-time work experience in general office, clerical, data entry/processing, or related work.
• A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1.

Nice To Haves

• Occasional travel to assist other offices.
• Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

Responsibilities

• Keep our office running smoothly by coordinating operations and managing supplies.
• Provide friendly, professional assistance to customers and staff —both in person and over the phone.
• Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.
• Support team members with administrative tasks and step in as backup when needed.
• Stay informed on policies and procedures through training and meetings.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Retirement plans
• Flexible spending accounts
• Life insurance
• Long-term disability insurance
• Employee Assistance Program
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed