Administrative Assistant 2

Vibrant LLC•North Liberty, IA

2d•$18 - $20•Hybrid

About The Position

Administrative Assistant 2: Are you organized, detail-oriented, and passionate about helping others? Join our team as an Administrative Assistant and play a vital role in supporting members and ensuring compliance with agency and state requirements. This position combines administrative expertise with meaningful community engagement, including working directly with members to obtain important documentation and support the delivery of quality services. The Administrative Assistant collaborates with Intake Coordinators and the Vibrant Administration team to support annual care planning, maintain accurate client records, and ensure services are delivered appropriately and efficiently. This role also includes traveling to members' homes and community locations to obtain required signatures and documentation, helping ensure timely and compliant service delivery. This is an excellent opportunity for a professional who enjoys balancing office administration with direct member support and values making a difference in the lives of others every day.

Requirements

Demonstrated customer service skills and ability to de-escalate situations
Computer/keyboarding skills: Microsoft office, excel, PowerPoint, Adobe
Have an interest in serving the elderly or people with disabilities
Excellent verbal and written communication skills
Ability to provide customer service to all types of people of different age, race, gender, socioeconomic status and special needs.
Ability to manage multiple projects and deadlines; and thrive in a fast-paced environment
Have a positive attitude and be a team player
Ability to drive to work site locations
Valid Driver’s License and auto insurance
Ability to lift 25-50 lbs., bend, twist, kneel, reach, push, pull and carry

Responsibilities

Answer phones, emails, and texts to provide customer service to our field staff, clients and their families and referral sources
Assist with documentation requirements
Prepare marketing, intake and onboarding materials
Assist with intake and annual client paperwork
Basic office functions – scanning, sorting/preparing mail, filing, preparing documents etc.
Run operational reports as directed from Management/Administration
Always represent the agency professionally
Travel to members' homes and other designated locations as needed to obtain signatures on care plans, service agreements, consent forms, and other required documentation.
Maintain accurate records of completed visits and collected documentation.
Ensure all signed documents are submitted and filed in accordance with agency policies and state requirements.
Demonstrate professionalism and excellent customer service while interacting with members in their homes and communities.
Maintain a valid driver's license, and appropriate auto insurance as required for business travel.
Other duties as assigned