Administrative Specialist I

State of North Carolina•Nash, NC

3d•Onsite

About The Position

The Administrative Specialist position will assist with administrative duties within the Plate Distribution section of NC DMV. The selected candidate will be responsible for monitoring of state-owned inventory of over 500 plate categories, as well as, for ordering, stocking, delivery and the mailing of license tags, validation stickers, and handicap placards. The Administrative Specialist must be able to independently research and resolve difficult situations and discrepancies. The Plate Distribution section is responsible for providing inventory and general supplies to 130 license plate agencies and 123 driver license offices statewide. This section is also responsible for issuing dealer and IRP plates (which are special license plates issued to commercial vehicles registered under the International Registration Plan) to over 850 online dealers.

Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Strong verbal and written communication skills
Demonstrates a strong commitment to customer service
Experience adapting to changing priorities and workloads
Follows all workplace safety procedures and properly uses required personal protective equipment (PPE)
Strong teamwork, communication, and organizational skills
Demonstrated ability to lift boxes weighing up to 45-50 lbs

Nice To Haves

Experience in the State Title and Registration System (STARS)
Customer service experience dealing with License Plate Agencies (LPAs), On-line Dealers (OLDs) or Driver License Offices (DLOs)
Inventory/warehouse experience
Maintaining records
Planning delivery routes
Experience in maintaining records, reports, and data using Microsoft office products
Experience working with inventory and warehouse controls
Experience in researching and resolving problems to make independent decisions as needed
Experience in customer service working with diverse clientele

Responsibilities

Monitoring of state-owned inventory of over 500 plate categories
Ordering, stocking, delivery and mailing of license tags, validation stickers, and handicap placards
Independently research and resolve difficult situations and discrepancies
Providing inventory and general supplies to 130 license plate agencies and 123 driver license offices statewide
Issuing dealer and IRP plates to over 850 online dealers