Administrative Specialist I

Georgia State University•Atlanta, GA

4d•Onsite

About The Position

This position supports the daily operations of the Counseling Center front office. The role coordinates client scheduling, manages Same Day Consultations (SDCs), and ensures efficient access to counseling, psychiatry, and client advocacy services. This position serves as a key point of contact for students and plays an essential role in maintaining smooth and professional front office operations.

Requirements

Bachelor's degree and one year administrative experience; or high school diploma or GED and five years administrative experience; or a combination of education and related experience.

Nice To Haves

Strong organizational and time management skills
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and customer service skills
Attention to detail and accuracy
Ability to handle sensitive and confidential information
Proficiency in office systems and scheduling platforms

Responsibilities

Coordinate front office operations and manage scheduling for Same Day Consultations (SDCs), initial appointments, and follow-up services.
Ensure adherence to established procedures for client check-in, intake, and service setup.
Provide guidance and support to front desk staff and assist with training on policies and workflows.
Troubleshoot scheduling issues and resolve client concerns, escalating as needed.
Maintain waitlist processes, including communication and documentation.
Deliver high-quality customer service to students, visitors, and campus partners.
Answer incoming calls, respond to inquiries, and direct clients appropriately.
Perform administrative tasks such as data entry, scanning, and maintaining records.
Support overall office operations and assist with additional duties as needed.