Administrative Specialist I (Customer Service)

City of Johnson City•Johnson City, TN

About The Position

The City of Johnson City, Tennessee is accepting applications for an Administrative Specialist I in Customer Service with Water & Sewer Services. This position provides office, clerical, and secretarial support to several department divisions or a first-level manager and serves as a front-line Customer Service Representative for internal and external customers. The work involves varied and occasionally complex clerical and stenographic methods and requires general knowledge of department functions, especially policies, procedures, and methods. Employees exercise judgment based on experience, while making decisions in accordance with established precedent or department policy. With increasing responsibility, the role may function with greater independence, approaching that of an Administrative Specialist II. The position performs customer account services and a range of clerical, records, purchasing, reporting, and office support tasks. A pre-employment physical and background check are required.

Requirements

High school diploma or GED and some experience in clerical, secretarial, and customer service work, or an equivalent combination of work experience and education that provides the required knowledge, skills, and abilities.
General knowledge of office methods, procedures, and equipment operations.
General knowledge of modern customer service and account maintenance practices.
Some knowledge of the principles underlying State and City laws and regulations, including department laws, ordinances, and regulations.
Ability to maintain accurate records across a variety of recordkeeping tasks.
Ability to prepare fiscal reports.
Ability to establish and maintain effective working relationships with fellow employees and the general public.
Knowledge of filing principles.
Manual dexterity for efficient use of office equipment such as keyboards, typewriters, and facsimile machines.
Skill with Excel and Access applications.
Ability to sit for extended periods at a workstation or desk.
Completion of a pre-employment physical and background check.

Responsibilities

Receive and process calls to the appropriate person or department.
Create and maintain filing systems and libraries.
Process requisitions, invoices, and work orders.
Enter data into the department computer system from a variety of sources.
Provide public relations support as required.
Process and distribute mail.
Maintain reports related to routine department functions.
Perform clerical work of a specified nature and work with databases or other common or specialized software as required.
Prepare vendor invoices and purchase orders.
Operate standard office equipment, including calculators, copy machines, duplicating equipment, and computer terminals.
Determine appropriate formats for some documents and prioritize assignments as needed.
Assist management with special projects and provide relief coverage when employees in those positions are unavailable.
Maintain active databases as needed.
Prepare and update records and reports.
Process customer requests; set up new accounts, transfer accounts, and close accounts.
Prepare adjustments to accounts.
Perform related tasks as required.