Administrative Specialist I (Customer Service)

City of Johnson City•Johnson City, TN

About The Position

The City of Johnson City, Tennessee, is hiring an Administrative Specialist I to provide clerical, secretarial, and office support to Water & Sewer Services divisions or a first-level manager. The work involves varied and occasionally complex clerical and stenographic methods and requires general knowledge of department functions, particularly policies, procedures, and methods. The role serves as a Customer Service Representative, providing front-line assistance to internal and external customers. With increasing responsibility, the employee works with greater independence, while decisions remain guided by established precedent or department policy. The position also supports customer account maintenance, including processing requests and setting up, transferring, closing, and adjusting accounts. A pre-employment physical and background check are required.

Requirements

High school diploma or GED, plus some experience in clerical, secretarial, and customer service work; or an equivalent combination of work experience and education that provides the required knowledge, skills, and abilities.
General knowledge of office methods, procedures, and equipment operations.
General knowledge of modern customer service and account maintenance practices.
Some knowledge of the principles underlying State and City laws, ordinances, and department regulations.
Ability to maintain accurate records across a variety of recordkeeping tasks.
Ability to prepare fiscal reports.
Ability to establish and maintain effective working relationships with fellow employees and the general public.
Knowledge of filing principles.
Manual dexterity for efficient use of office equipment such as keyboards, typewriters, and facsimile machines.
Skill in Excel and Access applications.
Ability to sit for extended periods at a workstation or desk.
Successful completion of a pre-employment physical and background check.

Responsibilities

Receive and route calls to the appropriate person or department.
Create and maintain filing systems and libraries.
Process requisitions, invoices, and work orders.
Enter data into department computer systems from a variety of sources.
Provide public relations support as required.
Process and distribute mail.
Maintain reports for routine department functions.
Perform clerical work of a specified nature.
Work with databases and other common or specialized software as required.
Prepare vendor invoices and purchase orders.
Operate standard office equipment, including calculators, copy machines, duplicating equipment, and computer terminals.
Make decisions about appropriate formats for some documents and prioritize assignments as needed.
Assist management with special projects.
Provide relief coverage when employees in those positions are unavailable.
Maintain active databases as needed.
Prepare and update records and reports.
Process customer requests.
Set up new accounts, transfer accounts, close accounts, and prepare account adjustments.
Perform related tasks as required.