Administrative Specialist I
About The Position
The North Carolina Department of Commerce, Division of Public Staff Utilities Commission, is seeking an Administrative Specialist I to provide administrative and clerical support to multiple Public Staff divisions. The role requires knowledge and understanding of the duties and responsibilities of the North Carolina Utilities Commission Public Staff and the Utilities Commission. The position supports the Executive Division with files, correspondence, copying and scanning, travel reimbursements, phone and mail handling, calendar and access management for the Executive Director, and assistance to the Executive Director, HR Manager, Budget Manager, and Administrative Officer. It processes invoices, expense reimbursements, travel requests, purchasing documentation and e-procurement, and maintains records and fiscal files. For the Consumer Services Division, the position handles customer complaint intake received by phone, email, or webform; uses the complaint database and produces reports; prepares correspondence; distributes mail; and provides general administrative support. Across the Public Staff, the position serves as a first point of contact for visitors and as building coordinator, orders and distributes supplies, retrieves and distributes mail, assists with consultant contracts and reporting, inventory, surplus, physical space, special projects, travel reimbursements, advanced registrations, and state car maintenance and records. It also provides backup support across the Public Staff, including phone coverage, copying and scanning, preparing and submitting filings to the NCUC docket system, and mail distribution. This is an onsite position and is not eligible for telework. It is a full-time, 40-hour-per-week position with state benefits, including health insurance and retirement.
Requirements
- High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
- Ability to compose correspondence, reports, and other materials using correct grammar, vocabulary, spelling, and office terminology, with strong proofreading skills.
- Demonstrated experience using Microsoft Office programs such as Word, Excel, and Outlook, including database/management.
- Ability to work with budget, fiscal, and procurement concepts and programs.
- Ability to complete assignments and projects in a timely manner under time constraints.
- Strong, tactful interpersonal skills and ability to establish and maintain working relationships across the Public Staff, Commission, general public, utility-company executives and personnel, professional organizations, and state government officials.
- Applicants must meet the stated education and experience requirement to qualify.
- May require registration as a professional engineer by the North Carolina Board of Examiners for Engineers and Surveyors.
Responsibilities
- Provide administrative and clerical support to multiple divisions of the Public Staff.
- Maintain files and correspondence; copy and scan documents; process travel reimbursements; answer phones; handle mail; and manage the Executive Director’s calendar and access.
- Assist the Executive Director, HR Manager, Budget Manager, and Administrative Officer as needed.
- Receive and process invoices, expense reimbursements, and travel requests for payment or approval.
- Assist with purchasing, including preparing documentation and using the e-procurement system.
- Maintain spreadsheets and documentation for purchases, reimbursements, BDA/Advanced registrations, and fiscal files.
- Handle intake of Consumer Services Division complaints received outside automatic phone routing, by email, or by webform.
- Use the customer complaint database, produce reports, prepare correspondence, copy and scan documents, distribute mail, and provide general administrative support.
- Serve as the first point of contact for physical visitors and as building coordinator.
- Order and distribute office supplies and retrieve and distribute mail.
- Assist with consultant contracts and related reporting, inventory, surplus, physical space, and special projects.
- Handle travel reimbursements and advanced registrations, and manage state car maintenance and records.
- Provide backup assistance across the Public Staff, including answering phones, copying and scanning, preparing and submitting filings to the NCUC docket system, and distributing mail.
- Perform other duties as assigned.
Benefits
- 12 annual paid holidays and monthly accrual of vacation and sick leave.
- North Carolina State Health Plan, currently administered by Aetna.
- Supplemental benefits, including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision.
- NC State Retirement (TSERS), 401(k), and 457 savings plans.
- WeSave Employee Discounts.
- Eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
