Administrative Services Manager

City of Warwick•Warwick, RI

About The Position

The Administrative Services Manager plans, organizes, coordinates, and directs the Warwick Sewer Authority’s administrative and business services operations. These include utility and assessment billing, customer information systems, public records requests, grant and loan programs, plan reviews, permitting, and financial information systems such as budgeting, purchasing, and capital planning. The manager coordinates with staff to prepare outreach and educational events and schedule public meetings. The position supervises and supports customer service staff, oversees sewer-related billing and permitting processes, handles complex citizen inquiries and billing disputes, and coordinates collection activities with the City Tax Collector’s Office. It also manages the Inter-Municipal Agreement with the Town of West Warwick and works with contractors, staff, engineers, and developers to maintain accurate sewer GIS information. Related duties and special projects may be assigned.

Requirements

Bachelor of Arts or Science in accounting, finance, management, economics, business administration, or public administration, or a substantially equivalent combination of education and experience.
A minimum of five years of related experience.

Nice To Haves

Prior management and supervisory experience are preferred.

Responsibilities

Plans, organizes, coordinates, and directs the Authority’s administrative and business services operations.
Coordinates with staff to prepare outreach and educational events and schedule public meetings.
Supervises and supports customer service staff handling in-person and telephone inquiries, correspondence, and administrative activities supporting operations, maintenance, and other divisions.
Manages sewer-related billing for quarterly sewer usage and the Industrial Pretreatment Program, bi-annual sewer assessments, monthly septage disposal, sewer connection permits, and equipment purchases including grinder pumps, risers, and deduct meters.
Handles non-routine and complex citizen inquiries about billing, abatements, complaints, disputes, and deviations from standard policies; directs staff and/or recommends resolutions to the Executive Director, WSA Finance, and Board of Directors.
Coordinates bill collection activities with the City Tax Collector’s Office; reviews ageing reports and account balances, monitors collection rates, and reviews and assists with delinquency notices and Tax Sale activities.
Evaluates collection policies and procedures and assists the Tax Collector in investigating legal actions and other mechanisms for collecting delinquent bills.
Oversees permitting processes, including sewer extensions and connections, septage hauler licensing, and plan reviews and approvals for new developments and building permits.
Manages the Inter-Municipal Agreement between the WSA and Town of West Warwick, including reviewing charges for sewer-related upgrades and rehabilitation projects and assessing capacity allowances against anticipated development and land-use restrictions.
Works with technology contractors, staff, and other departments to keep the sewer GIS layer accurate and up to date.
Coordinates with engineers and developers to obtain shape files for sewer extension projects and communicates required GIS updates or corrections to contractors and staff.
Assists GIS users with applications and projects and maintains required GIS licenses and renewals.
Performs related duties and special projects as assigned.