Administrative Services Manager II

State of Vermont • Calais, VT

4d

About The Position

The Retirement Division of the Office of the Vermont State Treasurer is seeking a highly organized, independent, and proactive individual with strong leadership, problem-solving, and communication skills. The role oversees and coordinates the Retirement Division's Front Office, which provides customer service and support to members of the Vermont State Employees', State Teachers', and Municipal Employees' Retirement Systems.

The position provides front-line service to active, inactive, and retired members, primarily by telephone, email, and in person. It ensures inquiries and cases are handled accurately, professionally, and in a timely manner. The successful candidate will demonstrate patience, empathy, and de-escalation skills when assisting members with complex, sensitive, or challenging concerns.

The role requires multitasking across multiple computer systems, researching and interpreting information, documenting interactions and cases, and communicating clearly and accurately. In collaboration with Retirement Division staff and leadership, the position identifies and recommends adjustments to member cases, operational processes, policies, and procedures to support consistency, accuracy, and compliance with applicable retirement system requirements. Experience with medical and dental insurance plans, coordination of benefits practices, and health insurance rules and regulations is preferred.

Requirements

• Strong leadership, problem-solving, and communication skills.
• Highly organized, independent, proactive, and detail-oriented, with sound judgment and the ability to manage competing priorities.
• Patience, empathy, and strong de-escalation skills when assisting members with complex, sensitive, or challenging concerns.
• Ability to multitask, navigate multiple computer systems simultaneously, research and interpret information, document cases, and communicate information clearly and accurately.
• Bachelor's degree and four or more years of professional administrative-level services experience, including an accounting or budgeting function and supervision of clerical or administrative staff; OR a bachelor's degree in accounting, business or public administration, office administration, or a related field and two or more years of such experience; OR a high school diploma and six or more years of such experience; OR an associate's degree in accounting, business or public administration, office administration, or a related field and four or more years of such experience; OR one or more years of experience as an Administrative Services Manager I with the State of Vermont.
• Only administrative work experience qualifies. Administrative services may include accounting, budget management, grant administration, finance, human resources, payroll, purchasing, or space management.
• For some positions, experience working with the VISION system may be required.

Nice To Haves

• Experience with medical and dental insurance plans, coordination of benefits practices, and health insurance rules and regulations.
• Experience working with the VISION system may be required for some positions.

Responsibilities

• Oversee and coordinate the Retirement Division's Front Office.
• Provide front-line customer service to active, inactive, and retired members primarily by telephone, email, and in person.
• Ensure member inquiries and cases are handled accurately, professionally, and in a timely manner.
• Navigate multiple computer systems, research and interpret information, and document member interactions and cases appropriately.
• Work with Retirement Division staff and leadership to identify and recommend adjustments to individual member cases, operational processes, policies, and procedures.
• Help ensure consistency, accuracy, and compliance with applicable retirement system requirements.

Benefits

• 80% State-paid medical premium and a dental plan at no cost for employees and their families
• 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• State defined benefit pension plan and deferred compensation 457(b) plan
• Tuition reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low-cost group life insurance
• Incentive-based wellness program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager