Administrative Service Advisor

MIDWEST MACHINERY CO•Paynesville, MN

22d•$17 - $21•Onsite

About The Position

Performs a full range of administrative support duties for a dealership location, including directing incoming phone calls to appropriate personnel and assisting the Service Manager with accurate, timely service department reports and records. Provides backup support for store Administration staff and consistently exhibits Midwest Machinery Company’s core purpose and values. The role supports customer service and service-department workflows, maintains records and files, and performs routine accounting and administrative tasks. Work is performed in a mix of office, shop, and outdoor environments; outdoor duties may involve inclement weather. The position requires frequent bending and stooping and the ability to lift up to 50 pounds. Extended hours and weekends may be required.

Requirements

High school diploma or equivalent experience.
Basic knowledge of accounting practices.
Solid clerical expertise.
Ability to use standard desktop applications such as Microsoft Office and internet functions.
Ability to work extended hours and weekends.
Valid driver’s license with an insurable driving record.
Must pass a pre-employment background study.
Ability to lift up to 50 pounds; frequent bending and stooping are required.

Nice To Haves

General understanding of mechanical/technical terms is preferred.

Responsibilities

Field internal and external customer inquiries to the Service Department.
Open work orders as directed by the Service Manager and maintain control of them until they are closed and invoiced.
Maintain the service library with current information, including bulletins, manuals, and multimedia, under the direct supervision of the Service Manager.
Update customer profiles using equipment, hours, or other information from customer work orders.
Prepare warranty and/or product improvement claims and forward them to the Central Warranty Administrator.
Assist in loading and unloading customer equipment.
Interact positively and respectfully with customers and fellow employees.
Receive visitors and telephone calls pleasantly and efficiently, directing them to the proper parties within the dealership.
Prepare bank deposits and balance cash receipts.
Record standard accounts receivable entries daily and monthly.
Submit accounts payable invoices to the Accounting Department.
Maintain accounts receivable records and database records.
Distribute mail and maintain dealership files.
Prepare outgoing mail.
Draft and type standard letters and memoranda as requested, and prepare documents for distribution.
Provide administrative support to the sales, parts, and service departments.
Order office supplies for location personnel.
Collect sales tax exemption forms and forward them to the Accounting Department.
Maintain and promote a safe work environment and follow applicable safety rules and regulations.
Perform other duties as assigned.

Benefits

Paid time off, including PTO, holiday pay, bereavement pay, civic pay, and volunteer time off.
401(k) plan with company match.
Multiple health insurance plan and network options with Health Savings Accounts.
Dental and vision plans.
Medical and dependent care flexible spending plans.
Company-paid life insurance, with the ability to purchase additional coverage.
Company-paid short-term disability coverage.
Multiple voluntary benefits, including LTD, accident, hospital indemnity, critical illness, whole life, and identity theft coverage.
Employee Assistance Program.
Paid uniforms or clothing allowance based on position.
Employee discount programs.