Administrative Representative - Atlanta Airport

Enterprise Mobility•Atlanta, GA

4d•Onsite

About The Position

Enterprise Mobility is hiring an Administrative Representative for its Enterprise brand at the Atlanta Airport rental car center. The role provides customer service to internal and external customers, primarily by phone, along with administrative support. Duties also include assisting customers in person, supporting rental returns and transactions, and performing basic accounting and vehicle-related tasks. The starting pay is $16 per hour. The schedule is Wednesday through Sunday, 12:30 p.m. to 9 p.m., with a one-hour lunch.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
High school diploma or GED required.
At least 6 months of prior customer service, retail, or administrative support experience.
Valid driver's license with no more than two chargeable moving violations or accidents within the last three years.
No drug- or alcohol-related convictions on driving record (DWI/DUI) in the past five years.

Nice To Haves

Some college preferred.

Responsibilities

Handle incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolutions to customers, branches, insurance companies, dealerships, repair shops, and other vendors.
Make outgoing calls for callbacks, accounts receivable, and other assigned purposes.
Assist customers and assess their rental needs, primarily over the phone.
Greet customers in a friendly and timely manner.
Provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Assist with or perform customer pick-ups safely and courteously when needed.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Clean vehicle interiors and exteriors by hand or by operating washing equipment when needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform miscellaneous and backup job-related duties as assigned.