Administrative Representative - Atlanta Airport

Enterprise•Atlanta, GA

3d•Onsite

About The Position

The Administrative Representative provides a high level of customer service to internal and external customers, primarily by phone, and provides administrative support. The role is located at the Atlanta Airport rental car center in College Park, Georgia, and pays a starting rate of $16 per hour. The schedule is Wednesday through Sunday, 12:30 p.m. to 9 p.m., with a one-hour lunch. Enterprise Mobility operates Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car, and provides car rental, carsharing, truck rental, fleet management, retail car sales, travel management, and other transportation services through a global network. The company and its affiliate manage a fleet of 2.4 million vehicles and operate more than 9,500 staffed neighborhood and airport rental locations in more than 90 countries and territories.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 6 months of prior customer service, retail, or administrative support experience required.
Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.
Must have no drug- or alcohol-related convictions on driving record (DWI/DUI) in the past five years.

Nice To Haves

Some college preferred.

Responsibilities

Handle incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolutions to customers, branches, insurance companies, dealerships, repair shops, and other vendors.
Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
Assist customers and assess their rental needs, primarily over the phone.
Greet customers in a friendly and timely manner; provide directions and general assistance.
Help assess rental vehicle condition upon return.
Process returns, check-ins, and exit kiosk transactions.
Assist with or perform customer pick-ups safely and courteously when needed.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other miscellaneous and backup job-related duties as assigned.