Administrative Partner

Lehigh Valley Health Network•Dickson City, PA

10d•Onsite

About The Position

Supports the day-to-day administrative and operational needs of the department while contributing to patient care and organizational objectives. Facilitates communication among caregivers, patients, and visitors; performs clerical and computer functions supporting patient care; coordinates daily patient flow; and manages patient charts to meet medical records requirements. The role manages charting, patient access and bed assignments, records and communications, supply and equipment requests, charge entry, and transcription of physician orders. It ensures that test results and required documents are filed for provider review, maintains knowledge of clerical equipment and helps resolve equipment issues, and promotes effective communication with patients, visitors, coworkers, physicians, and external contacts.

Requirements

High school diploma or GED.
Experience in a clerical, bed board management, or office/secretarial role in a healthcare environment.
Ability to work through multiple interruptions and adapt to changing priorities.
Ability to communicate with peers and patients or significant others using a developmental perspective.
Knowledge of bed-board processes to facilitate patient movement.
Knowledge of problem-solving processes for identifying and resolving issues.
Knowledge of medical terminology.
Proficiency with healthcare systems and Microsoft Office applications.

Nice To Haves

Associate’s degree in Healthcare Administration or Business Administration.
Two years of experience in a clerical, bed board management, or office/secretarial role in a healthcare environment.
American Heart Association Basic Life Support certification for Pennsylvania, upon hire.

Responsibilities

Manage charting functions to support patient care delivery.
Coordinate bed assignments, perform patient access functions, and update the bed board in a timely manner.
Communicate appropriately with patients, significant others, visitors, staff, and professional colleagues.
Answer telephones, record and relay messages, and direct calls promptly and appropriately.
Initiate, maintain, and organize patient medical records; copy records; and prepare discharge charts for delivery to medical records.
Notify the RN when informed of admissions and transfers.
Refer issues beyond the role's authority or ability through the accepted chain of command.
Order supplies and equipment according to procurement processes and the fiscal budget.
Enter billable service charges for selected departments.
Transcribe physician orders by taking information from the prescribing physician and recording it in the appropriate medication log.
Ensure test results and other pertinent information are filed in the medical record promptly and required documents are available for provider review.
Troubleshoot and take corrective measures related to the care and handling of equipment; maintain knowledge of clerical equipment location, operation, availability, and care.
Develop an effective communication mechanism that promotes a positive image with patients, visitors, coworkers, physicians, office personnel, and external agencies and offices.