Administrative Partner

Lehigh Valley Health Network•Allentown, PA

3d•Onsite

About The Position

Supports day-to-day administrative and operational needs while contributing to patient care and organizational objectives. Facilitates communication among caregivers, patients, and visitors; performs clerical and computer functions to support care delivery; coordinates daily patient flow; and manages patient charts to meet medical records requirements. The role is based onsite at Lehigh Valley Hospital–Cedar Crest and works a day shift with a Monday–Friday schedule between 7:00 a.m. and 7:30 p.m., plus variable weekend and holiday rotations.

Requirements

High school diploma or GED.
Experience in a clerical, bed board management, or office/secretarial role in a healthcare environment.
Ability to work with multiple interruptions and adapt to changing priorities.
Ability to communicate with peers and patients or significant others using a developmental perspective.
Knowledge of bed board processes to facilitate patient movement.
Knowledge of problem-solving processes for identifying and resolving issues.
Knowledge of medical terminology.
Proficiency with healthcare systems and Microsoft Office applications.

Nice To Haves

Associate degree in Healthcare Administration or Business Administration.
Two years of experience in a clerical, bed board management, or office/secretarial role in a healthcare environment.
American Heart Association Basic Life Support certification; Pennsylvania state requirement upon hire.

Responsibilities

Manage charting functions to support patient care delivery.
Coordinate bed assignments and update the bed board in a timely manner.
Communicate appropriately with patients, significant others, visitors, staff, and professional colleagues.
Answer telephones, record and relay messages, and direct calls promptly and appropriately.
Initiate, maintain, and organize patient medical records; copy records; and prepare and send discharge charts to medical records.
Notify the RN when informed of admissions and transfers.
Refer problems beyond the role's authority or ability through the accepted chain of command.
Order supplies and equipment according to procurement processes and the fiscal budget.
Enter billable service charges for selected departments.
Transcribe physician orders from the prescribing physician into the appropriate medication log.
File test results and other relevant information in the medical record promptly and ensure required documents are available for provider review.
Troubleshoot and take corrective measures in the care and handling of equipment; maintain knowledge of clerical equipment location, operation, availability, and care.
Develop effective communication mechanisms that promote a positive image with patients, visitors, coworkers, physicians, office personnel, and external agencies and offices.