Event Services - Administrative Oversight Manager - Licensing and Training Compliance

Allied Universal • Orlando, FL

17d

About The Position

Allied Universal® Event Services is hiring an Administrative Oversight Manager responsible for licensing compliance, training compliance, operational audits, compliance reporting, and related administrative processes across the Event Services EAST Region, which includes MO, AR, IN, TN, LA, FL, OH, MA, NY, MN, PA, VA, and KY. The role supports operational leadership by ensuring employees meet licensing, training, contractual, and regulatory requirements, while promoting operational excellence through reporting, auditing, and training initiatives.

The manager oversees security licensing programs, conducts compliance audits and personnel file reviews, delivers and coordinates training, monitors licensing and training metrics, and assists branches in meeting company standards, client contracts, and applicable regulations. The position requires travel as needed to support branch audits, inspections, and training activities. Compensation is $72,000–$77,000 per year, with 10% bonus potential and an auto allowance of $135 per pay period.

Requirements

• One of the following education and experience combinations: bachelor's degree in a listed or related field plus at least one year of relevant experience; associate degree plus at least three years of relevant experience; or high school diploma or equivalent plus at least four years of experience in compliance, operations, training, security, event services, human resources, or a related field.
• At least three years of experience in the security industry, contract security, event security, or another regulated industry.
• Experience supporting or administering security officer licensing, credentialing, or regulatory compliance programs.
• Experience conducting audits, inspections, personnel file reviews, or compliance assessments.
• Experience facilitating training programs, providing classroom instruction, or coordinating employee training initiatives.
• Experience preparing and analyzing reports using Microsoft Excel and other reporting platforms.
• Working knowledge of event security industry licensing and regulatory requirements.
• Experience managing multi-state licensing and compliance programs.
• Experience conducting personnel file audits, licensing audits, and corrective action follow-up.
• Experience supporting training compliance, training administration, and regulatory reporting.
• Strong knowledge of security industry compliance practices and licensing requirements.
• Ability to interpret and apply state licensing regulations, company policies, and contractual requirements.
• Strong organizational and administrative skills, attention to detail, and accuracy.
• Excellent verbal and written communication skills.
• Ability to compile, analyze, and interpret data and reports.
• Ability to manage multiple priorities and deadlines.
• Effective problem-solving and decision-making skills.
• Ability to conduct audits, inspections, and compliance reviews.
• Ability to present information and facilitate training programs to employees at all levels.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Ability to establish effective working relationships across multiple departments and locations.
• Ability to maintain confidentiality and exercise sound judgment.
• Willingness and ability to travel as needed to support branch compliance audits, inspections, and training activities.

Nice To Haves

• Experience within event services, contract security, hospitality, staffing, or other highly regulated industries.
• Experience with workforce management systems, learning management systems (LMS), DOMO, or compliance reporting platforms.
• Ability to become certified as a Qualified Manager or Qualified Agent with state licensing agencies in the assigned territory.

Responsibilities

• Oversee individual security licensing and credentialing compliance programs across regional Event Services operations.
• Monitor and report on branch-level licensing compliance using workforce tracking and reporting systems.
• Conduct personnel file reviews, licensing audits, and compliance inspections to verify regulatory, contractual, and company requirements are met.
• Identify compliance deficiencies and work with operational and functional leadership on corrective action plans.
• Coordinate and maintain compliance documentation, audit records, and supporting reports.
• Support quarterly operational compliance reviews and submissions to corporate compliance teams.
• Participate in contract compliance reviews to assess adherence to client requirements and service standards.
• Monitor regulatory and operational compliance trends and recommend process improvements.
• Track employee licensing renewals, training requirements, and credential expirations.
• Serve as a subject matter resource on licensing and compliance requirements across multiple jurisdictions.
• Deliver instructor-led onboarding, compliance, licensing, operational, and skills-based training programs.
• Conduct applicable state licensing-related and company-required training.
• Coordinate, track, and audit training assignments, certifications, and regulatory compliance requirements.
• Monitor training completion metrics and follow up with branches on overdue or deficient training.
• Support company-wide training initiatives and compliance programs.
• Conduct refresher, remedial, and compliance-focused training as needed.
• Develop, update, and distribute training materials, job aids, and operational guidance documents.
• Support branch and operational leaders with training questions, compliance requirements, and best practices.
• Attend operational meetings to communicate training, licensing, and compliance metrics.
• Maintain training records and ensure required documentation is retained and audit-ready.
• Create, maintain, and distribute compliance, licensing, training, and operational reports.
• Compile, analyze, and interpret data to support operational decisions and compliance initiatives.
• Develop reporting tools and dashboards to improve visibility into compliance and training performance.
• Support branch startup activities and operational readiness initiatives.
• Assist with special events and operational projects requiring administrative, compliance, or training support.
• Partner with operations, compliance, training, recruiting, and HR teams to improve processes and service delivery.
• Develop and implement administrative procedures to improve operational effectiveness and compliance outcomes.
• Prepare executive-level summaries and compliance reports for operational leadership.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• 10% bonus potential.
• Auto allowance of $135 per pay period.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED