Administrative Officer

Veterans Health Administration • West Palm Beach, FL

1d • Onsite

About The Position

The West Palm Beach VA Medical Center is seeking an Administrative Officer for its Medicine Service. The position works independently with broad latitude under the supervision of the Supervisory Management Analyst of Medicine Service. The officer retrieves, tracks, reviews, analyzes, and trends data to develop formal recommendations for senior leaders on the operational areas of subspecialties and programs. The role provides administrative functions and operational support as delegated, including program and personnel management, budget, human resources, utilization review, and customer service.

Requirements

• U.S. citizenship.
• Meet the applicable time-in-grade requirement for GS-09, including 52 weeks at GS-07 for current or former Federal employees subject to the requirement.
• One year of specialized experience equivalent to at least GS-07, such as assessing program productivity and effectiveness, analyzing administrative-support problems, drafting management correspondence and reports, or providing administrative operational support involving personnel, equipment, budget, and space; OR qualifying graduate education; OR a qualifying combination of experience and education.
• For education-based qualification, a master's or equivalent graduate degree, two full years of progressively higher-level graduate education leading to such a degree, or a related LL.B. or J.D.; education must be from an accredited institution.
• Demonstrated competencies in customer service, computer skills, interpersonal skills, planning and evaluating, and writing.
• Submit transcripts if education is used to meet qualification requirements.
• Complete required background/security investigation and online onboarding; provide acceptable identification for pre-employment requirements.
• Register for Selective Service if applicable to male applicants born after 12/31/1959.
• Participate in the seasonal influenza vaccination program as a condition of employment.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Ability to perform primarily sedentary work involving extended periods sitting at a desk and concentrating amid frequent interruptions; the role may involve stress from dealing with distressed, uncooperative, or occasionally violent people.

Responsibilities

• Provide administrative support to Medicine Service leadership on operational matters.
• Monitor performance measures, collect data, prepare reports, and recommend corrective actions for performance improvement under clinical guidance.
• Identify issues, develop strategies to resolve them, and recommend options to Service management.
• Support utilization review, projects, and process-improvement activities in coordination with Specialty Practice Leaders.
• Maintain personnel information and records, including CVs, complaint letters, peer reviews, OPPEs/FPPEs, awards, certifications, educational documentation, performance pay, and performance measures.
• Assist with patient complaint management and responses, including Congressional complaints.
• Help facilitate scheduling for special-needs and Medical Center priority patients in coordination with Specialty Practice Leaders.
• Extract data from VISTA, Pyramid Analytics, dashboards, and SAIL; analyze data and prepare reports for Service leadership.
• Assist with procurement, including ordering departmental equipment and tracking equipment.
• Serve as a customer-service liaison for other Medicine sections and as a liaison between Medicine Service and other services.
• Support facility disaster planning and help facilitate training for Medicine staff.
• Handle Medicine Service-specific patient complaints and develop and implement projects or plans to improve staff and patient satisfaction.
• Assist with administration of the Internal Medicine Residency Program and resident and faculty training and educational activities in collaboration with Specialty Practice Leaders, Clinical Educators, and the Medical Center GME Coordinator.
• Oversee secretarial staff maintenance of records and documentation for service-level resident training activities and programs, and compile required medical resident reports.
• Provide other support as directed by the Service Chief.
• Perform duties in a manner that promotes quality health care, excellent customer service, and an environment committed to serving Veterans.

Benefits

• Federal employee benefits package; specific benefits depend on position eligibility.
• Potential credit for prior work or military service toward annual leave accrual, subject to request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level