Administrative Officer

UCSF•San Francisco, CA

5d•$64 - $150

About The Position

The Administrative Officer oversees a variety of ongoing administrative operational issues and administers a defined operational program, applying organizational policies and procedures. The role analyzes and resolves operational problems of moderate scope and complexity, exercising judgment within defined guidelines. It supports the Pediatric Central Resource Group, a 255-member group whose teams coordinate staffing and patient movement across UCSF Benioff Children’s Hospital San Francisco and Oakland, including access, transport, peri-operative services, emergency rooms, direct admissions, and related patient-care operations. The position gathers and analyzes financial and resource data, prepares operational reports, supports payroll and scheduling processes, maintains records and personnel files, and assists with compliance and procedure updates. It also provides guidance to supervisors and managers on job descriptions, benefits communications, compensation programs, and personnel policies. The role requires professional, confidential, and service-oriented interactions with patients, families, and staff, and flexibility to orient and work at all UCSF Medical Center locations.

Requirements

Bachelor’s degree in a related area and/or equivalent experience or training; the education section also lists an associate or bachelor’s degree in a related area and/or equivalent experience or training as required.
At least 1 year of related experience.
Experience in project coordination and administration in a clinical setting.
Knowledge of EPIC.
Previous experience with Microsoft Office, Smartsheet, Canva, and Tableau.
Ability to use sound judgment when responding to issues and concerns.
Solid verbal and written communication and interpersonal skills for communicating with all levels of staff.
Solid organizational skills and ability to multitask under demanding timeframes.
Working knowledge of common organization-specific and other computer application programs.
Ability to use discretion and maintain confidentiality.
Ability to interact professionally with families and patients.
Flexibility to orient and work at all UCSF Medical Center locations.

Nice To Haves

Academic medical center experience.

Responsibilities

Administer a defined operational program or activities, potentially involving finance, facilities, payroll, space planning, student services, human resources, communications, information technology, or safety.
Gather and analyze financial and other resource data; prepare reports or analyses of operational activities and evaluate current and proposed services.
Serve as a resource for issues such as complex financial discrepancies, escalated customer service problems, and vendor concerns.
Participate in developing and revising standard operating procedures and guidelines; may participate in developing and maintaining unit budgets.
Guide supervisors and managers in developing job descriptions, communicating benefits, and applying compensation programs and personnel policies and procedures.
Conduct trend analyses and help develop recommendations based on findings.
Assess and recommend changes to maintain compliance with federal and state requirements and internal policies.
Manage records and personnel files.
Educate staff on payroll and scheduling processes, including discrepancies and corrections.
Organize and plan unit-based projects, collect and analyze data, and present data to colleagues.
Triage facility issues on the unit and refer major facility issues to the supervisor.
Follow UCSF Medical Center service, privacy, confidentiality, security, safety, and infection-control standards; support quality metrics and organizational targets.
Perform other duties as assigned.