Administrative Office Specialist - #ARS00276

Virginia Information Technologies Agency•Fredericksburg, VA

2d•$39,514•Onsite

About The Position

The Department for Aging & Rehabilitative Services (DARS) is seeking an Administrative Office Specialist to support counselors and evaluators and partner with people with physical, mental, or emotional disabilities. The position provides case management assistance for comprehensive vocational rehabilitation services intended to support employment and enhanced independent living. It serves customers, employers, the public, professional service providers, and employment service organizations. The specialist supports daily administrative operations in a direct customer service delivery office and serves as the office’s Single Point of Contact for Supported Employment services. The office is located in Fredericksburg and covers Caroline, King George, Lancaster, Northumberland, Richmond County/Northern Neck, Spotsylvania, Stafford, and Westmoreland. The position is designated sensitive under Virginia Code § 2.2-1201.1, and the finalist must complete a fingerprint-based criminal history check.

Requirements

Experience in human service delivery methods.
Working knowledge of office procedures, tracking systems, and work task organization.
Working knowledge of Windows-based computer software or similar word-processing software.
Ability to establish and maintain effective working relationships with individuals from varying social and economic environments.
Ability to communicate effectively orally and in writing.
Ability to interpret and apply established policies and procedures in service delivery.
Ability to organize and manage multiple, sometimes unrelated, responsibilities in a timely manner; prioritize duties; and exercise good judgment while following established policies and procedures.
Finalists must complete a fingerprint-based criminal history check.

Nice To Haves

Some training and/or experience with financial transactions, bookkeeping, procurement, accounts payable, and invoice processing.

Responsibilities

Provide case management assistance with comprehensive vocational rehabilitation services.
Interact daily with customers, employers, the general public, professional service providers, and employment service organizations to support vocational rehabilitation services.
Serve as the office’s Single Point of Contact for Supported Employment services.
Monitor communication between vendor staff and vocational rehabilitation counselors regarding Supported Employment service requests and authorizations.
Monitor administrative and purchasing processes; review aging reports and contact vendors to ensure timely payment or cancellation of outstanding authorizations.
Manage daily administrative operations of the direct customer service delivery office.
Greet customers and answer phones.
Maintain automated systems to support efficient service delivery.
Prepare bills, payment vouchers, and other administrative forms in compliance with the Prompt Payment Act.
Complete other duties and special projects as assigned or directed by the supervisor.