Administrative Manager (88686)

Inter-Con Security Systems•Minneapolis, MN

5d•Onsite

About The Position

Inter-Con Security Systems, Inc. is seeking a highly organized and detail-oriented Administrative Manager to support a large-scale transit security operation in Minneapolis, Minnesota. As a member of the management team, the role supports workforce administration, operational reporting, payroll and billing, scheduling coordination, compliance tracking, and administrative processes. The manager works with Operations, Recruiting, Finance, Scheduling, and Client Services to maintain accurate reporting and effective workforce administration in support of contract operations. The role provides administrative leadership and support for contract management and field operations, maintains personnel records and operational documentation, and monitors workforce activity. It also supports staffing initiatives, scheduling, payroll and billing processes, and Gantt reconciliation. The manager maintains access badge accountability, supports Salesforce case management, ensures compliance with policies and contractual requirements, and generates and analyzes reports and workforce data for leadership. This is a primarily office-based role in a fast-paced environment with changing priorities and deadlines.

Requirements

At least three years of experience in administration, office management, workforce administration, operations support, or a related field.
Experience supporting high-volume operations and large employee populations.
Strong proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
Demonstrated experience with reporting, documentation management, and administrative systems.
Strong organizational skills and ability to manage competing priorities and deadlines.
Exceptional time-management skills and attention to detail and accuracy.
Ability to analyze data and identify discrepancies.
Excellent verbal and written communication skills.
Strong customer service and stakeholder-management abilities.
Ability to handle confidential information professionally and discreetly.
Ability to work independently and collaborate effectively with cross-functional teams.
Strong problem-solving and critical-thinking capabilities.

Nice To Haves

Bachelor's degree in Business Administration, Management, Human Resources, or a related field; equivalent experience may be considered.
Experience supporting security, transportation, public sector, or contract service operations.
Experience with workforce scheduling and staffing coordination.
Experience with payroll support, billing processes, or labor reporting.
Salesforce experience.
Process improvement or project coordination experience.

Responsibilities

Provide administrative leadership and operational support for contract management and field operations.
Prepare reports, correspondence, spreadsheets, presentations, and special projects.
Maintain personnel records, operational documentation, and administrative files.
Monitor employee status reports and workforce activity for data accuracy.
Respond to calls, emails, and administrative inquiries professionally and promptly.
Support workforce administration, employee status tracking, and workforce reporting.
Partner with recruiting teams on staffing initiatives and workforce planning.
Track flex officer utilization and assist with re-recruiting and staffing coordination.
Support scheduling activities during periods of increased operational demand.
Serve as the primary point of contact for daily Gantt reconciliation activities.
Ensure accurate employee and subcontractor staffing-hour reporting for payroll and billing.
Provide payroll and billing support and assist with maintaining labor utilization and workforce records.
Maintain accountability for access badges and coordinate activation and deactivation requests.
Monitor employee status reporting, including zero-hours reporting, to keep workforce records current and accurate.
Serve as a Salesforce Subject Matter Expert and support workforce-administration and Gantt-reconciliation case management.
Ensure compliance with company policies, contractual requirements, and administrative procedures.
Generate recurring and ad hoc reports and maintain, analyze, and reconcile workforce and operational data.
Support compliance reporting, workforce metrics, data validation, and operational performance tracking.
Liaise across recruiting, operations, scheduling, finance, and contract leadership.
Assist with problem resolution, administrative process improvement, operational projects, and contract management initiatives.