ADMINISTRATIVE HOUSING SUPERINTENDENT (NM) FORMERLY AT M1

City of New York • New York, NY

5d • $68,213 - $121,896

About The Position

Under the direction of the Neighborhood Administrator, the Administrative Housing Superintendent is responsible for deploying resources efficiently so residents receive critical repairs. The position schedules and organizes skilled-trades work orders across an assigned neighborhood, which includes multiple developments totaling approximately 5,000 units. This role covers Queens/Staten Island Neighborhood 03, including Berry, Mariner's Harbor, Richmond Terrace, South Beach, Stapleton, and Todt Hill.

The position oversees skilled-trades work orders from inception through completion, coordinates repair scheduling with residents and developments, and serves as the subject matter expert and primary liaison on repair status among neighborhood developments, NYCHA management, the Neighborhood Administrator, and borough leadership. The role also supports planning and productivity, manages and trains the planning secretary, and uses planning and performance dashboards to optimize scheduling and track skilled-trade staff productivity. Travel to developments within the assigned neighborhood is required, with frequency determined by the Neighborhood Administrator. A driver's license is required.

Requirements

• Permanent civil service status in the title of Administrative Housing Superintendent is required for consideration; candidates with permanent civil service status as an Administrative Manager may also be considered.
• A four-year high school diploma or educational equivalent, plus eight years of supervisory experience in the operation, repair, and maintenance of large tenanted buildings. At least four years must be in responsible charge of properties with at least seven maintenance and operations employees, including at least 18 months in an administrative capacity; or equivalent education and/or experience.
• Regardless of the education/experience pathway, candidates must have at least four years of experience in responsible charge of properties with at least seven maintenance and operations employees, including at least 18 months in an administrative capacity.
• A driver's license is required.
• NYCHA employees seeking transfer, promotional, title, or level-change opportunities must have served at least one year at their current location and in their current title and level, if applicable.

Responsibilities

• Oversee skilled-trades work orders from inception to completion across neighborhood developments, including occupied apartments, court-ordered repair cases, public spaces, sequenced work, and move-out work.
• Review work orders and determine the proper sequence of skilled trades.
• Coordinate repair schedules with residents and follow up as needed.
• Request and respond according to prescribed guidelines, coordinate repair completion, and ensure completed work orders are returned to the development for closeout.
• Review development work orders to identify needed materials, estimate job length, and confirm all required trades have been entered into the system.
• Schedule multiple trades sequentially so work-order dates are close together and repairs are completed promptly.
• Advise on using vendors for bundles of work orders when necessary and cost-effective.
• Perform field surveys at the Neighborhood Administrator's direction to identify and propose plans for completing work.
• Create and perform ad hoc reporting as needed by the Neighborhood Administrator.
• Serve as the primary liaison on repair status among neighborhood developments, NYCHA management levels, the Neighborhood Administrator, and borough leadership.
• Liaise with the Skilled Trade Administrator to troubleshoot and address gaps in planning and productivity performance.
• Train and manage the planning secretary to ensure scheduled work orders receive follow-up and are closed completely and appropriately.
• Ensure the planning secretary communicates with residents about scheduled dates and appointments.
• Use Planning and Performance dashboards to optimize scheduling and track skilled-trade staff productivity.
• Travel to developments within the assigned neighborhood.

Benefits

• Choice of medical coverage plans
• Deferred compensation plans
• Defined pension benefit plan through the New York City Employees’ Retirement System (NYCERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED