Administrative Housing Superintendent (Nm) Formerly At M1

City of New York • Jamaica, NY

4d • Onsite

About The Position

Under the direction of the Neighborhood Administrator, the Administrative Housing Superintendent deploys resources efficiently to ensure residents receive critical repairs. The role is directly responsible for scheduling and organizing skilled-trades work orders within an assigned neighborhood. Neighborhoods comprise multiple developments totaling approximately 5,000 units. The position covers Queens/Staten Island Neighborhood 03, including Baisley, Beach 41st, Hammel, Redfern, and South Jamaica. Travel to developments within the assigned neighborhood is required, with frequency determined by the Neighborhood Administrator. A driver's license is required.

The position oversees skilled-trades work orders from inception through completion, coordinates repair schedules with residents and development staff, advises on vendor use when appropriate, conducts field surveys, and prepares reports. It serves as the subject-matter expert and primary liaison on repair status across NYCHA management levels, works with the Skilled Trade Administrator to address planning and productivity gaps, and trains and manages the planning secretary. Planning and Performance dashboards are used to optimize schedules and track skilled-trade staff productivity.

Candidates must have permanent civil service status as an Administrative Housing Superintendent to be considered, although candidates with permanent civil service status as an Administrative Manager may also be considered. Interagency transfers into NYCHA for candidates permanent in the title are not permitted when an active and viable NYCHA promotion list or preferred list exists for the same title. NYCHA employees applying for transfer, promotion, title, or level changes must have served at least one year at their current location and in their current title and level, if applicable. Qualified people with disabilities who are eligible for the 55-a Program may request consideration under that program in their cover letter.

Minimum qualifications include a four-year high school diploma or equivalent, plus eight years of supervisory experience in the operation, repair, and maintenance of large tenanted buildings. Four years must have involved responsible charge of properties with at least seven maintenance and operations employees, including at least 18 months in an administrative capacity. Equivalent education and/or experience may be accepted, but the four years of responsible charge and 18 months of administrative experience are still required. The City of New York is an inclusive equal opportunity employer committed to a workplace free from discrimination and harassment based on legally protected status or characteristic.

Requirements

• Permanent civil service status in the title of Administrative Housing Superintendent is required for consideration; candidates with permanent civil service status in the title of Administrative Manager may also be considered.
• A four-year high school diploma or educational equivalent, plus eight years of supervisory experience in the operation, repair, and maintenance of large tenanted buildings; four years must be in responsible charge of properties with at least seven maintenance and operations employees, including at least 18 months in an administrative capacity.
• Equivalent education and/or experience may be accepted, but candidates must still have at least four years in responsible charge of properties with at least seven maintenance and operations employees and at least 18 months in an administrative capacity.
• A driver's license is required.
• Travel to developments within the assigned neighborhood is required.
• NYCHA employees seeking transfer, promotion, title, or level changes must have served one year at their current location and in their current title and level, if applicable.

Responsibilities

• Oversee skilled-trades work orders from inception to completion across neighborhood developments, including work in occupied apartments, court-ordered repairs, public spaces, sequenced work orders, and move-out work orders.
• Review work orders and determine the proper sequence of skilled trades.
• Coordinate with residents to schedule required repair work and follow up as needed.
• Request and respond according to prescribed guidelines, coordinate repairs, and ensure completed work orders are returned to the development for closeout.
• Review development work orders to identify needed materials, estimate job length, and verify that all required trades have been entered into the system.
• Schedule sequential work involving multiple trades so work-order dates are close together and repairs are completed promptly.
• Advise on using vendors for bundles of work orders when necessary and cost-effective.
• Conduct field surveys at the Neighborhood Administrator's direction to identify work and propose a completion plan.
• Create and perform ad-hoc reporting as needed by the Neighborhood Administrator.
• Serve as the subject-matter expert on repair status and primary liaison among NYCHA management levels, including neighborhood developments, the Neighborhood Administrator, and borough leadership.
• Liaise with the Skilled Trade Administrator to troubleshoot and correct planning and productivity gaps.
• Train and manage the planning secretary to ensure scheduled work orders receive follow-up and are closed completely and appropriately.
• Ensure the planning secretary follows up with residents about scheduled dates and appointments.
• Use Planning and Performance dashboards to optimize scheduling and track skilled-trade staff productivity.

Benefits

• Choice of medical coverage plans
• Deferred compensation plans
• Defined pension benefit plan through the New York City Employees’ Retirement System (NYCERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED