ADMINISTRATIVE HOUSING SUPERINTENDENT (NM) FORMERLY AT M1

City of New York • New York, NY

4d • $68,213 - $121,896 • Onsite

About The Position

Under the direction of the Neighborhood Administrator, the Administrative Housing Superintendent deploys resources efficiently to ensure residents receive critical repairs. The position is responsible for scheduling and organizing skilled-trades work orders in an assigned neighborhood, which includes multiple developments totaling approximately 5,000 units. The role covers Queens/Staten Island Neighborhood 03, including Baisley, Beach 41st, Hammel, Redfern, and South Jamaica. Travel to developments in the assigned neighborhood is required, with frequency determined by the Neighborhood Administrator. A driver's license is required.

Candidates must have permanent civil service status as an Administrative Housing Superintendent, subject to the posting's stated eligibility provisions. Candidates with permanent civil service status as an Administrative Manager may also be considered. The position is open to qualified people with disabilities eligible for the 55-a Program.

NYCHA provides a choice of medical coverage plans, deferred compensation plans, and a defined pension benefit plan through membership in the New York City Employees’ Retirement System (NYCERS).

Requirements

• Permanent civil service status in the title of Administrative Housing Superintendent is required for consideration, subject to the posting's stated eligibility provisions; candidates with permanent civil service status in the title of Administrative Manager may also be considered.
• A four-year high school diploma or educational equivalent, plus eight years of supervisory experience in the operation, repair, and maintenance of large tenanted buildings; four years must be in responsible charge of properties with at least seven maintenance and operations employees, including at least 18 months in an administrative capacity; or equivalent education and/or experience.
• Regardless of the education or experience pathway, at least four years of experience in responsible charge of properties with at least seven maintenance and operations employees, including at least 18 months in an administrative capacity, is required.
• A valid driver's license is required.
• NYCHA employees seeking transfer, promotion, title, or level changes must have served at least one year at their current location and in their current title and level, if applicable.
• Interagency transfers into NYCHA for permanent employees in the title are not permitted when an active and viable NYCHA promotion list or preferred list exists for the same title.

Responsibilities

• Oversee skilled-trades work orders from inception to completion across neighborhood developments, including repairs in occupied apartments, court-ordered repairs, public-space work, sequenced work orders, and move-out work orders.
• Review work orders to determine the appropriate sequence of skilled trades.
• Coordinate with residents to schedule required repair work and follow up as needed.
• Request and respond according to prescribed guidelines, coordinate repair completion, and ensure completed work orders are returned to the development for closeout.
• Review development work orders to identify needed materials, estimate job length, and verify that all required trades have been entered into the system.
• Schedule sequential work across multiple trades so work-order dates are close together and the overall repair is completed promptly.
• Advise on using vendors for bundles of work orders when necessary and cost-effective.
• Conduct field surveys at the Neighborhood Administrator's direction to identify work and propose a completion plan.
• Create and perform ad hoc reporting as needed by the Neighborhood Administrator.
• Serve as the primary liaison and subject matter expert on repair status among NYCHA management levels, neighborhood developments, the Neighborhood Administrator, and borough leadership.
• Liaise with the Skilled Trade Administrator to troubleshoot and correct planning and productivity gaps.
• Train and manage the planning secretary to ensure scheduled work orders receive follow-up and are closed completely and appropriately.
• Ensure the planning secretary follows up with residents about scheduled dates and appointments.
• Use Planning and Performance dashboards to optimize scheduling and track skilled-trade staff productivity.

Benefits

• Choice of medical coverage plans
• Deferred compensation plans
• Defined pension benefit plan through the New York City Employees’ Retirement System (NYCERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED