Administrative Coordinator (Part Time)

Aston Carter•Fishers, IN

6d•$18 - $22•Onsite

About The Position

The Administrative Coordinator supports the Customer Care and Operations teams by managing front-line communications, assisting with order processing, and coordinating information across departments. The role delivers responsive customer service to consumers and partners while providing administrative and operational support in a small, collaborative office environment. It is a contract-to-hire position based in Fishers, Indiana, with standard hours Monday through Friday, 10:00 a.m. to 3:00 p.m., and some flexibility as needed. The position is fully onsite and involves frequent computer and phone use, with daily use of Windows-based systems, Microsoft Office, and Salesforce. The company environment has approximately 10 people, and the role works closely with Operations while regularly interacting with warehouse employees and engineers.

Requirements

High school diploma or equivalent.
At least 2 years of experience in administrative support, office coordination, receptionist, or customer service roles.
Strong organizational skills and ability to manage multiple tasks and priorities simultaneously.
Excellent verbal communication skills for professional phone and in-person interactions.
Excellent written communication skills for accurate documentation and clear correspondence.
Proficiency with Windows operating systems.
Proficiency with Microsoft Office applications.
Ability to provide courteous, patient, and solution-focused customer service.
Comfort using call logging and ticketing systems such as Salesforce.
Attention to detail when entering data and documenting customer interactions.
Ability to handle a consistent volume of phone calls while maintaining a positive, professional demeanor.

Nice To Haves

Experience in a technology retail environment, such as wireless or electronics retail.
Experience in telecommunications or consumer electronics retail environments.
Ability to learn new software systems and tools quickly.
Strong interpersonal skills and comfort collaborating with cross-functional teams such as Operations, warehouse, and engineering.
Interest in understanding consumer needs and relaying feedback to improve products and services.

Responsibilities

Professionally answer approximately 10–20 incoming phone calls per day and route them to appropriate team members.
Serve as the first point of contact for consumer product-related inquiries and provide courteous, knowledgeable support.
Respond to general questions and assist customers with basic troubleshooting.
Identify complex or specialized issues and escalate them promptly to appropriate team members.
Accurately and completely log customer calls and interactions.
Create, update, and maintain Salesforce support tickets for documentation and tracking.
Monitor pending support cases and follow up to support timely resolution and customer satisfaction.
Record and log customer orders in Salesforce accurately.
Complete data-entry projects and other administrative tasks as needed.
Monitor inventory levels and identify when materials need to be reordered.
Create, enter, and follow up on purchase orders to ensure timely delivery of materials and supplies.
Share feedback and insights from consumer interactions with warehouse employees and engineers.
Assist with Operations team tasks and projects to support business efficiency.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
Voluntary life and AD&D insurance for the employee and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off or leave, such as PTO, vacation, or sick leave, if eligible.