Administrative Coordinator (Part Time)

Aston Carter•Fishers, IN

4d•$18 - $22•Onsite

About The Position

The part-time Administrative Coordinator supports the Customer Care and Operations teams by managing front-line communications, assisting with order processing, and coordinating information across departments. The role provides responsive customer service to consumers and partners, along with administrative and operational support in a small, collaborative office environment. The position is based onsite in an office in Fishers, Indiana, and works closely with the Operations team, warehouse employees, and engineers. It involves frequent computer and phone use and daily use of Windows-based systems, Microsoft Office, and Salesforce. The stated schedule is Monday through Friday, 10:00 a.m. to 3:00 p.m., with some flexibility as needed. This is a contract-to-hire position. The pay range is $18.00–$22.00 per hour.

Requirements

High school diploma or equivalent.
At least 2 years of experience in administrative support, office coordination, receptionist, or customer service roles.
Strong organizational skills and ability to manage multiple tasks and priorities.
Excellent verbal communication skills for professional phone and in-person interactions.
Excellent written communication skills for accurate documentation and clear correspondence.
Proficiency with Windows operating systems.
Proficiency with Microsoft Office applications.
Ability to provide courteous, patient, solution-focused customer service.
Comfort using call logging and ticketing systems such as Salesforce.
Attention to detail in data entry and customer interaction documentation.

Nice To Haves

Experience in a technology retail environment, such as wireless or electronics retail, is highly valued.
Experience in telecommunications or consumer electronics retail environments is beneficial.
Ability to learn new software systems and tools quickly.
Strong interpersonal skills and comfort collaborating with Operations, warehouse, and engineering teams.
Ability to handle a consistent volume of phone calls while maintaining a positive, professional demeanor.
Interest in understanding consumer needs and relaying feedback to improve products and services.

Responsibilities

Answer approximately 10–20 incoming phone calls per day professionally and route them to appropriate team members.
Serve as the first point of contact for consumer product inquiries and provide courteous, knowledgeable support.
Answer general questions and assist customers with basic troubleshooting.
Identify complex or specialized issues and escalate them promptly to appropriate team members.
Accurately and completely log customer calls and interactions.
Create, update, and maintain Salesforce support tickets for documentation and tracking.
Monitor pending support cases and follow up to support timely resolution and customer satisfaction.
Record and log customer orders in Salesforce accurately.
Complete data-entry projects and other administrative tasks as needed.
Monitor inventory levels and identify when materials need to be reordered.
Create, enter, and follow up on purchase orders to support timely delivery of materials and supplies.
Share consumer feedback and insights with warehouse employees and engineers.
Assist with Operations team tasks and projects to support business efficiency.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
Voluntary life and AD&D insurance for the employee and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off/leave, which may include PTO, vacation, or sick leave, if eligible.