Administrative Coordinator | Consumer Advocacy & Response Division

Massachusetts AGO • Boston, MA

9d • Onsite

About The Position

Attorney General Andrea Joy Campbell is looking for a highly motivated individual to assist with the processing and assignment of consumer intakes received by the Consumer Advocacy & Response Division (CARD). CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to the Office’s consumer protection efforts, including: debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.

Requirements

• Excellent computer and technical skills.
• Proficiency with Microsoft PowerPoint, Outlook, and Excel.
• Ability to handle multiples tasks, meet deadlines, and approach workflows systemically.
• Exceptional organizational and time management skills.
• Ability to work effectively both independently and collaboratively.
• The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment.

Nice To Haves

• Bachelor’s degree or related education and/or experience, preferred.
• Demonstrated interest in public service work and ability to build rapport with people from different ethnic, cultural, and economic backgrounds.
• knowledge of SharePoint, preferred.
• Fluency in Spanish, Portuguese, Haitian Creole, or other languages, preferred.

Responsibilities

• Enter and validate consumer complaint data into the AGO’s record system.
• Prepare and process letters in response to consumer complaints.
• Support the collection, review, and response to requests for records under the public records laws.
• Greet members of the public that visit the AGO’s Boston office.
• Provide general administrative support to the office including processing mail.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree