ADMINISTRATIVE COORDINATOR | Consumer Advocacy & Response Division ( Central MA Regional Office- Worcester)

Commonwealth of Massachusetts • Worcester, MA

8d • Onsite

About The Position

The Attorney General's Office is seeking a highly motivated individual to serve as the Administrative Coordinator for the Central Massachusetts Regional Office in Worcester. This role will assist with the processing and assignment of consumer intakes received by the Consumer Advocacy & Response Division (CARD). CARD reviews consumer complaints, advocates for Massachusetts consumers, and implements settlements related to consumer protection efforts in areas such as debt collection, mortgage lending, housing, automobile sales, utilities, and professional services. The division also provides referrals, conducts research, engages in community outreach, and participates in public education trainings. The Central Massachusetts office collaborates with local organizations to offer outreach and education on consumer and public safety issues.

Requirements

• Demonstrated interest in public service work and ability to build rapport with people from different ethnic, cultural, and economic backgrounds.
• Excellent computer and technical skills.
• Proficiency with Microsoft PowerPoint, Outlook, and Excel.
• Ability to handle multiples tasks, meet deadlines, and approach workflows systemically.
• Exceptional organizational and time management skills.
• Ability to work effectively both independently and collaboratively.
• The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment.

Nice To Haves

• Bachelor’s degree or related education and/or experience, preferred.
• Knowledge of SharePoint, preferred.
• Fluency in Spanish, Portuguese, Haitian Creole, or other languages, preferred.

Responsibilities

• Greet members of the public that visit the AGO’s Worcester office.
• Enter and validate consumer complaint data into the AGO’s record system.
• Prepare and process letters in response to consumer complaints.
• Support the collection, review, and response to requests for records under the public records laws.
• Provide general administrative support to the office including processing mail.
• Perform other administrative duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level