Administrative Coordinator | Consumer Advocacy & Response Division- Central MA Regional Office- Worcester
About The Position
The Attorney General's Office is seeking a motivated individual to process and assign consumer intakes for the Consumer Advocacy & Response Division (CARD) and to serve as the Administrative Coordinator for the Central Massachusetts Regional Office in Worcester. CARD handles consumer complaints, advocates for consumers, and implements settlements in areas like debt collection, housing, and utilities. The division also provides referrals, research, community outreach, and public education. The Worcester office, staffed with attorneys, investigators, and administrative personnel, collaborates with local organizations to offer outreach and education on consumer and public safety issues.
Requirements
- Demonstrated interest in public service work and ability to build rapport with people from different ethnic, cultural, and economic backgrounds.
- Excellent computer and technical skills.
- Proficiency with Microsoft PowerPoint, Outlook, and Excel.
- Ability to handle multiples tasks, meet deadlines, and approach workflows systemically.
- Exceptional organizational and time management skills.
- Ability to work effectively both independently and collaboratively.
- The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment.
Nice To Haves
- Bachelor’s degree or related education and/or experience, preferred.
- Knowledge of SharePoint, preferred.
- Fluency in Spanish, Portuguese, Haitian Creole, or other languages, preferred.
Responsibilities
- Enter incoming correspondence into the AGO’s record system and send outgoing correspondence in response to inquiries from the public.
- Greet members of the public that visit the AGO’s Worcester office.
- Enter and validate consumer complaint data into the AGO’s record system.
- Prepare and process letters in response to consumer complaints.
- Support the collection, review, and response to requests for records under the public records laws.
- Provide general administrative support to the office including processing mail.
- Perform other administrative duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
