Administrative Coordinator 4

State of Louisiana • Lafayette, LA

9d • Onsite

About The Position

The Louisiana Department of Health is hiring an Administrative Coordinator 4 to provide front-line support for Medicaid services in Louisiana. The role assists the public with questions about Medicaid policies, program requirements, case status, and applications or renewals, while helping maintain accurate and timely eligibility operations. The position is located in Medical Vendor Administration / Eligibility Field Operations in Lafayette Parish and is a probational or promotional appointment.

The coordinator processes correspondence, updates LaMEDS case records, assists members with self-service portal change reports, performs clerical and data-entry work, supports customer service and outreach activities, and provides administrative and operational support. The role requires three years of experience in administrative services, with college coursework eligible for experience substitution as specified in the posting.

Requirements

• Three years of experience in administrative services.
• Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
• Demonstrates openness and willingness to follow guidance or instructions.
• Takes ownership of actions, behaviors, performance, decisions, and outcomes.
• Follows and reinforces policies and procedures to maintain compliance with legal requirements, State Civil Service rules, and organizational policies.
• Makes choices reflecting ethical standards, integrity, and honesty.
• Communicates information effectively using structured communication methods that promote understanding and engagement.
• Upholds workplace standards through consistent conduct, responsible communication, and consideration for others.

Responsibilities

• Assist the public in person, by phone, and by email with questions about Medicaid policies, program requirements, case status, and application or renewal processes.
• Receive, sort, stamp, scan, file, and dispose of postal mail, electronic mail, and faxes in accordance with policies and procedures.
• Update LaMEDS case records with status changes and detailed case notes; mail requested documents, initiate case closures, and upload and index documents in EDMS.
• Assist members with completing self-service portal change reports in LaMEDS, including updates to personal information, household composition, income, and expenses, as well as requests for case actions or replacement Medicaid cards.
• Perform clerical and data-entry functions in LaMEDS, including assigning and reassigning tasks to Medicaid analysts.
• Support customer service and outreach by assisting with high call volumes, participating in outbound calling initiatives, and attending community events to provide program information and resources.
• Maintain equipment and property records, manage office supply inventory, support safety activities, and operate office equipment to support daily operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed