Administrative Assistant 4

Macomb Community College•Campus - To be determined by department, MI

15h

About The Position

The Administrative Assistant 4 performs and coordinates administrative duties in the Office of Records and Registration. The work involves analyzing facts and making minor operational decisions within established standards, processes, and procedures, with a degree of independence and limited supervision. Assignments are generally received from departmental managers, the Director of Records & Registration, or the Registrar/Director of Enrollment Services. The position supports records, registration, enrollment, and student services across both campuses. It provides front-line counter and telephone service, processes student and institutional documentation, responds to office email, and assists with office activities, projects, and committee work. The role requires strong organization and includes learning and using the College’s systems and Microsoft Office 365 applications.

Requirements

Pass the ASP Assessment Test.
Three years of related experience; one year of experience may be waived for applicants who hold an Associate’s degree.
Highly organized.

Responsibilities

Compile and maintain reports and records relating to the Office of Records and Registration.
Provide front-line counter and telephone service to students, staff, and the public.
Compose correspondence and scan correspondence and business documentation into the proper Image Now folders within three business days of receipt.
Operate standard office machines, technology products, and other applications used in the office.
Process enrollment verifications, MTA applications, transfer credit, grade change requests, and Student Update Forms.
Process information and transcript requests for the National Student Clearinghouse.
Process F1 student applications, issue I-20s in the SEVIS system, and maintain F1 student information and required documentation.
Verify and process graduation audits for each graduation cycle, and print and mail diplomas.
Assist with all aspects of registration for credit and Workforce/Continuing Education programs.
Learn to run selected reports from Colleague and/or other systems used in the Office of Records & Registration.
Learn and use Microsoft Office 365 applications; respond to Office of Records and Registration emails and resolve applicable issues within one business day of receipt, coordinating with staff at both campuses.
Resolve student complaints when authorized by the supervisor.
Coordinate office activities, programs, and/or project proposals.
Assist the Director and Managers with special projects as needed.
Make minor operating decisions based on knowledge of the College’s organization, policies, and personnel.
Serve on committees as assigned.