Administrative Coordinator 4

State of Louisiana•Baton Rouge, LA

About The Position

The Administrative Coordinator supports the Louisiana Real Estate Commission’s daily operations and helps create a positive, professional first impression for visitors and callers. The role is an initial point of contact for the public and coordinates communications, records, and compliance-related tasks while working with internal staff, board members, and external agencies. The position requires discretion in handling confidential licensee and complaint-related records and adherence to State records and public records laws. The role works Monday through Friday, 8:00 AM to 4:30 PM. The appointment is probational for up to 24 months, and the position does not participate in a Career Progression Group. Salary is determined based on qualifications and experience.

Requirements

Three years of experience in administrative services.
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
Competencies include accepting direction; following policies and procedures; critical thinking; adapting to change; effective communication; professionalism; customer focus; active learning; sound judgment; and using data.

Responsibilities

Open the office at the start of business by unlocking entrance doors, turning on lights, and powering up reception-area equipment and computers.
Greet and assist visitors professionally and direct them to the appropriate department or staff member.
Answer and route calls on a multi-line telephone system, take accurate messages, and provide general information about agency services, licensing requirements, and procedures.
Respond to general inquiries received by email and through public contact channels, escalating complex or legal questions to appropriate staff.
Receive, date-stamp, sort, and distribute incoming mail, deliveries, and documents, and prepare outgoing mail.
Accept and process license applications, renewals, fees, and other payments at the front desk in accordance with agency procedures, and issue receipts.
Verify submitted forms and supporting documents are complete and notify applicants.
Enter data, update records, and maintain files in licensing and document management systems accurately.
Maintain a clean, organized, and professional reception area and keep forms and informational materials stocked.
Handle confidential licensee and complaint-related information with discretion and in compliance with State records and public records laws.
Perform other related duties as assigned by the supervisor.
Close the office at the end of the day by turning off lights and reception-area equipment, securing files and payments, and locking the doors.