Administrative Coordinator 4

State of Louisiana • Baton Rouge, LA

2d • Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Join our team and play an integral part in the fulfillment of the Disability Determinations Services (DDS) by assisting with various support duties necessary for the DDS business process. In this role, you will be responsible for protecting and safeguarding confidential medical information according to state and federal mandates. This position requires independent judgement in making decisions in accordance with agency and departmental policies. An ideal candidate should possess the following competencies: Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit. Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others. Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others. Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. Making Accurate Judgements: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning. Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals. Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges. Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Requirements

• Three years of experience in administrative services.
• Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Responsibilities

• Aid the DDS examiners in access and receipt of appropriate, timely disability claims and documentation.
• Abstract medical records requested locally, from the Louisiana Disability Determinations, or any other state’s DDS which may be providing assistance to the Louisiana DDS.
• Ensure records are properly associated with the claimant disability files at the DDS.
• Assist DDS examiners with case development as needed.
• Conduct appointment reminder phone calls to claimants according to policy schedule.
• Consult and work in conjunction with the Louisiana Medical Liaison Offices to ensure vendor/provider issues are handled appropriately and timely.
• Communicate with Disability Determination officials any successes, problems, or potential issues encountered with organizations or individuals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed