Administrative Coordinator 1-4

State of Louisiana • Alexandria, LA

3h • Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. This position serves as the agency’s front-line support to the public by assisting members with case updates, answering questions about benefits and eligibility, supporting outreach events, and ensuring accurate and timely processing of important information. If you enjoy helping others, providing excellent customer service, and working in a fast-paced environment where your work truly matters, we encourage you to apply! An ideal candidate should possess the following competencies: Accepting Direction: The ability to be open and willing to follow guidance or instructions. Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Requirements

• No experience or training is required.

Nice To Haves

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Responsibilities

• Serves as the agency’s front-line support to the public by providing professional customer service and responding to inquiries regarding agency programs, policies, and services.
• Processes statewide correspondence in a timely and accurate manner to ensure efficient communication and case management.
• Updates case statuses and documents case notes accurately within electronic record systems in accordance with agency procedures.
• Assists members with completing self-service portal change reports and provides guidance on navigating online systems and processes.
• Responds to general inquiries in person, by telephone, and through email regarding program requirements, case status, and application or renewal procedures.
• Supports Medicaid outreach efforts by attending special events, distributing informational materials and promotional items, and providing basic program information to the public.
• Performs a variety of administrative support duties, including maintaining records, organizing documents, and assisting with daily office operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed