Administrative Coordinator 4 (WAE)

State of Louisiana • Baton Rouge, LA

5d • Onsite

About The Position

The Administrative Coordinator 4 is a part-time, wages as earned (WAE) position within the Licensing Division of the Louisiana State Licensing Board for Contractors (LSLBC) that serves as the front-line of contact for the agency. This role is essential in managing contractor license applications, ensuring accuracy and completeness, and providing customer service both in person and via phone/email. It involves significant responsibility for document processing, database updates, and compliance with records retention standards. This position is limited to a total of 1,245 work hours per year.

Requirements

• Three years of experience in administrative services.
• Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Nice To Haves

• Customer Service & Communication Skills: Ability to interact professionally with licensees and visitors, answer inquiries, and provide clear guidance.
• Attention to Detail & Accuracy: Reviewing applications, insurance certificates, and scanned documents for completeness and correctness.
• Organizational & Time Management Skills: Handling multiple tasks such as mail distribution, scanning, and maintaining records efficiently.
• Technical Proficiency: Comfort with database systems, scanning processes, and email management.
• Judgment & Discretion: Managing confidential information and making independent decisions with minimal supervision.

Responsibilities

• Serve as the agency receptionist and first point of contact for visitors and callers
• Assist licensees in person with renewals using the lobby computer system.
• Receive contractor license applications, verify completeness, and confirm correct fees.
• Manage Licensing and Insurance email accounts, responding to basic inquiries and forwarding specialized requests.
• Maintain active, inactive, and suspended files in compliance with the Records Retention Program.
• Examine and process certificates of insurance, update coverage in the database, and queue discrepancy letters.
• Scan documents into the agency database, including new applications, insurance certificates, and maintenance files.

Benefits

• The salary offered will be determined based on qualifications and experience.
• Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed