Administrative Coordinator 3

State of Louisiana•Houma, LA

3d•Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. In this fast-paced, service-driven role, you’ll guide clients through benefit applications, assist those with limited computer experience, and help ensure access to programs like SNAP, FITAP, and more. You’ll also play a critical role behind the scenes by supporting office operations and maintaining essential records. Beyond daily responsibilities, you’ll be part of a team that steps up during times of disaster—helping communities navigate emergency services and access critical resources when they need it most. If you’re passionate about helping others, thrive in a dynamic environment, and want to make a real difference, this is a rewarding opportunity to serve on the front lines of public service.

Requirements

Two years of experience in administrative services.
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Nice To Haves

Accepting Direction: The ability to be open and willing to follow guidance or instructions
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes
Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value

Responsibilities

Serves as the primary point of contact by greeting clients, answering phones, and assisting customers with accessing services and completing applications for SNAP, FITAP, KINSHIP, and LACAP
Provides hands-on support to clients using kiosk systems and computers, including assisting individuals with limited computer skills to successfully submit applications
Utilizes multiple complex systems (LITE, PSIFUSION, ONBASE, INMAR) to process requests such as address updates, benefit verifications, and issuance or replacement of EBT cards
Maintains program knowledge to identify eligibility for expedited services (SNAPX) and offers voter registration assistance in accordance with policy
Performs clerical duties including receiving, scanning, and indexing incoming mail and faxes, and preparing outgoing correspondence for distribution
Participates in ongoing training and professional development to maintain knowledge of program policies, compliance requirements, and disaster response protocols
Supports disaster response efforts by assisting with Disaster Food Stamp Program operations, interviewing applicants, registering evacuees, coordinating shelter support, and utilizing systems to track and deliver benefits