Administrative Coordinator 3

State of Louisiana•Gretna, LA

1d•Onsite

About The Position

The Louisiana Department of Health is seeking an Administrative Coordinator 3 to join the Louisiana Office of Public Health. This role will support community health services across Jefferson Parish and Region One clinics, serving as the frontline connection for patients seeking services in programs such as Immunizations, WIC, Reproductive Health, STD/HIV, Tuberculosis, Vital Records, and more. This position is ideal for a detail-oriented professional who thrives in a collaborative healthcare environment, enjoys helping others, and excels at multitasking with advanced computer systems and patient support services. The role requires passion for public service, professionalism, problem-solving, and making a direct impact on community wellness.

Requirements

Two years of experience in administrative services.
Advanced computer systems skills.
Ability to multitask.

Nice To Haves

Accepting Direction
Demonstrating Accountability
Following Policies and Procedures
Acting with Ethics and Integrity
Adapting to Change
Demonstrating Business Acumen
Displaying Professionalism
Learning Actively
Making Accurate Judgments
Solving Problems

Responsibilities

Serves as intake clerk in public health units, schedules patients for requested services, registers patients, and enters or updates patient information.
Contacts interpretation services for patients when required.
Uses computer systems including Electronic Health Record (EHR), LAWIN/Mosaic (WIC management system), LINKS (Louisiana Immunization Network System), LEERS (Louisiana Electronic Event Registration System), Starlims (Laboratory Information Management System), Redcap, Outlook, LA MEDICAID, Microsoft Word, Microsoft Excel, etc.
Solicits income information from clients to determine eligibility for various programs based on federal and state guidelines.
Assesses appropriate fees based on family income and agency or program fee scales.
Collects applicable fees and issues receipts using EHR system.
Prepares and deposits fees collected for services to banking institution(s).
Reviews and posts daily pending charges.
Analyzes daily journal activity reports and works in conjunction with nursing staff to reconcile discrepancies.
Answers and routes incoming calls, takes accurate and complete messages; locates numbers and provides general information to callers.
Opens and routes incoming mail; stamps outgoing mail using digital postage machine.
Greets visitors and provides requested information.
Prepares all necessary forms needed for operation of clinic.
Maintains draft copies.
Scans pertinent information into charts.
Reviews and responds to requests for medical records.
Gathers information for reports; maintains confidentiality of patients and employees.
Reports daily PHU activity data to Clerical Supervisor.
Performs any and all other duties as assigned by supervisor not reflected in job description, but necessary for a smooth operation of clinics.