Administrative Coordinator 3

Louisiana State University

5d•Onsite

About The Position

The Visitor Services and Membership Coordinator is a vital part of the LSU Rural Life Museum team, managing the primary point of contact for museum visitors and members. The incumbent hires, trains, and coordinates a staff of front-line employees; gathers and disseminates information on museum programs and activities (internally and externally); manages the museum store; and maintains the museum’s membership program. This position is responsible for tour scheduling and, in coordination with appropriate staff, assisting with volunteer communications and non-museum event coordination.

Requirements

Two years of experience in administrative services.
A valid driver's license
Will require an MVR
Subject to drug screens per PM-33/PS-67/FASOP HR-04.
Must undergo a credit check per FASOP HR-04.
Must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment.

Nice To Haves

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Responsibilities

Serves as the museum's visitor services manager, ensuring excellent customer service for museum guests.
Schedules and manages visitor services staff (students and part-time).
Oversees the scheduling of tours and K-12 programs and photo appointments, ensuring that all are entered into Tripleseat software and tours are confirmed the day prior to arrival.
Provides preliminary rental information to prospective clients.
Trains front desk staff in customer service, telephone and message taking etiquette, and cash register operations.
Manages museum’s gift shop in coordination with the Business Manager and program development team.
Contacts vendors, orders merchandise, creates displays, and conducts inventory.
Maintains reports and inventory to keep track of both consignment and wholesale merchandise in the gift shop.
Settles all invoices for resale merchandise on state credit card or submits check to be issued through LSU.
Ensures that the museum store remains neat and stocked with merchandise and supplies.
Assists the Docent Coordinator in determining docent needs and confirming/filling docent shifts.
Maintains museum’s membership database and membership program.
Maintains the museum's website, social media accounts, and paid marketing efforts with support from the appropriate staff and student workers.
Assists with Museum projects and public events.
Serves as manager-on-duty.
Other duties as assigned.