Administrative Coordinator 3

State of Louisiana • Tallulah, LA

2d • Onsite

About The Position

The Administrative Coordinator 3 supports Louisiana Department of Health programs that provide benefits and services to individuals and families. The role receives and reviews applications, assists clients with benefit applications, conducts interviews, gathers information relevant to eligibility, and performs related eligibility and administrative tasks. The position also helps maintain program knowledge and readiness to support disaster response operations.

The position is located in Medical Vendor Administration / ES Monroe Region 8-FSA 2 (ES TRI-REGION 3), Madison Parish. It may be filled as a probationary appointment, promotional appointment, or job appointment, with the job appointment described as temporary and potentially lasting up to 48 months.

Requirements

• Two years of experience in administrative services. Experience substitution: every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
• Ability to accept direction and follow guidance or instructions.
• Ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Ability to make choices reflecting ethical standards, integrity, and honesty.
• Ability to convey information, ideas, and emotions through structured communication methods that promote understanding and engagement.
• Ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Responsibilities

• Receive and review applications for compliance with departmental policies and assist clients with applying for benefits through the kiosk.
• Conduct client interviews and gather information to assess potential eligibility for SNAP, Family Independence Temporary Assistance, Kinship Care Assistance, and STEP program benefits.
• Perform eligibility-related activities, including registering work items, processing appointment letters and address changes, providing benefit verifications, and issuing or replacing Electronic Benefit Cards.
• Research client information and verify case documentation using eligibility and benefits systems, including CLIENT, SIEVS, LDET, LASES, INFOPAC, CAFÉ, and LITE.
• Provide clerical and administrative support by scanning and indexing documents, processing mail and faxes, maintaining forms and supplies, compiling reports, and distributing documents to staff.
• Maintain knowledge of program policies and procedures by participating in required training, including National Voter Registration Act, Disaster Food Stamp, and National Incident Management System training.
• Maintain readiness to support disaster response operations, including assisting with Disaster Food Stamp eligibility interviews and registering and supporting evacuees at designated shelters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed