Administrative Control Clerk (NY HELPS) - FT - Day Shift

ECMC•Buffalo, NY

3d•Onsite

About The Position

The Administrative Control Clerk operates a centrally located control center or nursing unit office at Erie County Medical Center Corporation. The position performs clerical, communications, and receptionist functions connected with the assigned hospital area, exercising limited independent judgment in daily situations. Work is performed under the direct supervision of higher-level professional or technical staff. The employee also performs related work as required. The role includes supporting patient care operations through chart maintenance, computer-based requisitions and scheduling, laboratory order entry and results inquiries, and coordination of admissions, discharges, deaths, transport, and ambulance services. The clerk communicates with hospital departments to obtain services and resolve unit-related issues, maintains supplies and census records, and performs other clerical duties requested by nursing staff.

Requirements

High school graduation or a high school equivalency diploma.
One year of clerical or receptionist experience; completion of 30 semester credit hours may substitute for the required experience.
Good knowledge of office and medical terminology, procedures, and equipment.
Working knowledge of hospital organization and departmental functions.
Skill in dealing with patients, visitors, and hospital personnel in a personable manner.
Ability to communicate clearly, orally and in writing.
Ability to perform computer data entry.
Initiative, dependability, and sound professional judgment.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Credit hours used to substitute for experience must be from an appropriately accredited college or university; foreign education requires independent equivalency verification. Verifiable part-time and/or volunteer experience is prorated toward full-time experience requirements.

Responsibilities

Operate a centrally located control center or a nursing unit office on a hospital floor.
Assemble and maintain patients’ charts.
Prepare and forward requisitions for diagnostic testing via computer.
Coordinate scheduling of patients’ activities, procedures, and room transfers via computer.
Process patients’ laboratory work through the hospital computer, including order entry and results inquiry.
Coordinate details of patient admissions, discharges, or deaths; complete appropriate paperwork and arrange transport and ambulance service.
Answer telephones and communicate with other hospital departments to obtain services and resolve unit and environmental issues.
Requisition SPD supplies and equipment; keep the area adequately supplied and orderly.
Maintain accurate census information and records.
Deliver mail to patients.
Perform other clerical duties as requested by nursing staff.
Participate in unit and hospital patient experience initiatives.