Administrative Clerk

EBlock Inc.•Vancouver, BC

5d•Onsite

About The Position

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Reporting to the Titles Supervisor, the Vehicle Titles Coordinator will be responsible for handling department communications, document processing, collecting, data entry, expediting relating to vehicle ownerships, and maintaining a high standard of customer service and professionalism for our specialty clients and exporters. This successful candidate will require hard skills relating to computer literacy, data entry, written and verbal language skills, problem-solving, and analytical thinking. Administrative and clerical customer-oriented tasks will be an essential part of this role. Additionally, the candidate should possess exceptional communication and interpersonal skills such as diplomacy/conflict resolution, adaptability, dependability, patience, and a willingness to collaborate.

Requirements

Minimum high school diploma.
3 years’ experience in customer service or administrative roles
High degree of accuracy and attention to detail
Strong customer service skills and email/phone etiquette
Strong competency with computers and associated software(s) including Microsoft Excel/Word and/or Google Sheets/Docs
Strong analytical, problem solving, and troubleshooting skills
Ability to set priorities and meet deadlines as well as remain flexible

Nice To Haves

College diploma or University degree preferred.
Experience in the car auction or automotive industry an asset, but not mandatory
Bilingual (French and English) an asset, but not mandatory

Responsibilities

Address Titles Department-related inquiries and requests for clients and colleagues via email and telephone.
Perform day-to-day data entry, which includes verifying information per provincial and company regulatory standards, and transcribing data into electronic inventory and tracking systems.
Review data for errors, missing paperwork, or missing information, and resolve any discrepancies with the appropriate parties.
General administrative duties and document handling via collecting, receiving, and expediting vehicle ownership specifically for Commercial and Export/ Specialty customers.
Maintain a strong customer relationship through regular verbal and written communication and provide timely documentation and resolution of issues.
Co-ordinate/liaise with multiple departments, external companies, and/or provincial registries to communicate, inform, and resolve items as necessary.
Create and utilize reports and review and monitor associated KPIs. Support team inquiries.
Collect, review, and prepare repossession paperwork to obtain registrations for our commercial customer accounts.