Administrative Clerk - Investigative Services

Montgomery County • 14 West Fourth St, OH

9h

About The Position

The Administrative Support Clerk – Investigative Services serves in the Pretrial & Investigative Services Department and reports to the Investigative Services Supervisor. The role provides general clerical and administrative support to the Investigative Services team. It includes responding to telephone and in-person inquiries, handling case and court information, maintaining records and forms, and supporting the orderly operation of the reception area. The position requires no supervisory duties or responsibilities.

The role requires general office, court-system, and case-management knowledge; the ability to follow work procedures, prioritize tasks, respond to routine inquiries, and calmly resolve complaints; and skill with computers, office equipment, job-related software, typing, and analyzing information against standards. Court employees are expected to maintain confidentiality, attention to detail, organization, professionalism, clear communication, cooperation, and integrity.

An appropriate combination of education, training, and work experience is required, without a single exact qualifying combination. Examples include a bachelor’s degree in public administration, business administration, criminal justice, or a related field, or an associate’s degree in one of those fields plus two years of work experience. A valid Ohio motor vehicle operator’s license is preferred for job-related functions. Private insurance is required if a private vehicle is used for those functions.

The position regularly involves typing and other tasks requiring digital dexterity and eye-hand coordination; frequently sitting for extended periods; and occasionally standing and walking. It involves verbal communication in person and by telephone, close vision for typing and computer use, and may involve operating and sitting in a vehicle.

Requirements

• Knowledge of general office practices and procedures, court-system processes and procedures, case-management processes and procedures, grammar and sentence structure, spelling, and punctuation.
• Ability to understand and apply work processes and procedures; establish work priorities; answer routine inquiries from officials and the general public; and resolve complaints calmly.
• Skill in analyzing information against established standards; operating a computer and general office equipment; using job-related software, including spreadsheets and word processing; and general typing.
• An appropriate combination of formal education, additional training and courses, and work experience.
• A valid Ohio motor vehicle operator’s license is preferred for job-related essential functions; private insurance is required if a private vehicle is used for job-related functions.
• Court employees are expected to maintain technical expertise, attention to detail, organizational skills, confidentiality, clear communication, professionalism, cooperation, and honesty and integrity.

Nice To Haves

• A bachelor’s degree in public administration, business administration, criminal justice, or a related field.
• An associate’s degree in public administration, business administration, criminal justice, or a related field and two years of work experience.
• A valid Ohio motor vehicle operator’s license.

Responsibilities

• Answer telephone inquiries, direct callers to appropriate offices, and provide information to requesting parties.
• Greet defendants, attorneys, and members of the public, and direct them to the appropriate person or location.
• Access computer systems for court appearance information.
• Perform data entry, log telephone calls, generate and distribute forms, and open and close cases in the offender management system.
• Monitor supplies; collect and distribute mail; and maintain an orderly, clean reception area.
• Obtain and maintain Practitioner Certification through the Law Enforcement Automated Data System (LEADS).
• Participate in training opportunities, court activities, projects, and committees as requested or required.
• Complete other duties and responsibilities as required.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree