Administrative Care Assistant - Night Shift

Indian Rivers Behavioral Health•Tuscaloosa, AL

2d•Onsite

About The Position

The Administrative Care Assistant works at a crisis center, supporting clients with mental illness and/or substance use disorders through administrative, observational, educational, transportation, and facility-support duties. The role includes front-desk registration, documenting clinical notes, assisting with client education and meals, and conducting client trainings as assigned. The assistant maintains effective communication with clients, families, staff, and supervisors and works independently or with a team to complete tasks accurately and on time. The position requires adherence to organizational policies and legal and ethical standards, including confidentiality, HIPAA, security, safety, attendance, and training requirements. Work takes place in residential facilities and requires onsite physical presence. The role may involve long hours and some risk when clients are aggressive or out of control. The schedule is full-time, 12-hour overnight shifts from 7 p.m. to 7 a.m., including assigned weekends and holidays.

Requirements

High school diploma or equivalent.
Current Alabama driver's license and a good driving record as defined by Indian Rivers' policy.
Ability to read, write legibly, speak, and comprehend English.
Ability to work effectively in a group and within the organization to serve clients.
Excellent understanding of training methods for individuals with mental illness and/or substance use disorders.
Thorough understanding of electronic health records and Microsoft Office programs.
Excellent verbal and written communication skills.
Ability to relate professionally and effectively to clients, their family and friends, and staff.
Ability to lift up to 50 pounds and negotiate several sets of stairs during an eight-hour shift.
Ability to meet the physical and sensory requirements of the position, with or without reasonable accommodation; hearing and vision must be normal or corrected to within normal range.
Ability to use office equipment such as a computer, copier, multi-line phone, and fax machine.
Ability to comply with HIPAA regulations concerning protected health information.
Physical presence onsite is essential.

Nice To Haves

Experience working with clients with mental illness and/or developmental disabilities.
One year of experience in a mental health setting.

Responsibilities

Provide transportation for clients as needed.
Perform client front-desk registration as assigned by a supervisor.
Work assigned shifts, weekends, holidays, and overnight hours.
Observe clients as directed by a supervisor.
Assist with client education about symptoms and illness management as directed by a supervisor.
Obtain certification in management of disruptive behaviors and de-escalation techniques.
Assist with providing meals to clients as needed.
Assist with general cleaning at the Crisis Center as needed.
Document clinical notes in accordance with agency policies and within 24 hours.
Conduct client trainings as assigned by a supervisor.
Stay informed by reading memos, emails, bulletin boards, and communication logs.
Complete assigned tasks independently or with teams, accurately and in a timely manner with minimum supervision.
Support the Organizational Code of Conduct, Standards Compliance, HIPAA, and Security Programs; identify and report non-compliance and maintain required training.
Protect the confidentiality of client and organization-related information and refer media and general inquiries to the Executive Director.
Follow attendance and punctuality policies, including designated start times, meal and break times, and leave-request and sick-leave procedures.
Maintain current TB testing, CPR/First Aid, and CPI requirements and report infections and on-the-job injuries in accordance with policy.
Identify opportunities to improve service quality within the department and organization.
Perform other duties and responsibilities as assigned by the Operations Manager or Crisis Center Director.