Administrative Care Assistant - Relief

Indian Rivers Behavioral Health•Tuscaloosa, AL

3d•Onsite

About The Position

The Administrative Care Assistant provides administrative and direct support to clients at a residential Crisis Center in Tuscaloosa, Alabama. Duties include client transportation, front-desk registration, client observation, education and training, meal assistance, cleaning, and timely documentation. The role involves working assigned shifts, including weekends, holidays, and overnight shifts, and may require long hours. The employee must maintain client confidentiality, comply with HIPAA and organizational policies, support safety and health requirements, and communicate effectively with clients, families, staff, and the public. The position requires onsite physical presence and work in residential facilities, with some risk when interacting with aggressive or out-of-control clients. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma or equivalent.
Current Alabama driver's license and a good driving record as defined by Indian Rivers' policy.
Ability to read, write legibly, speak, and comprehend English.
Ability to work effectively in a group and within the organization to serve clients.
Thorough understanding of electronic health records and Microsoft Office programs.
Excellent verbal and written communication skills.
Ability to relate professionally and effectively to clients, their family and friends, and staff.
Ability to lift up to 50 pounds and negotiate several sets of stairs during an eight-hour shift.
Ability to perform the duties with or without reasonable accommodation; physical presence onsite is essential.
Normal or corrected-to-normal hearing and vision.
Ability to use office equipment, including a computer, copier, multi-line phone, and fax machine.
Ability to comply with HIPAA requirements and maintain the confidentiality of protected health information.
Ability to work in residential facilities, potentially for long hours, and manage some risk associated with aggressive or out-of-control clients.

Nice To Haves

Experience working with clients with mental illness and/or developmental disabilities.
One year of experience in a mental health setting.

Responsibilities

Provide transportation for clients as needed.
Perform client front-desk registration as assigned by a supervisor.
Work assigned shifts, weekends, holidays, and overnight shifts as scheduled.
Observe clients as directed by a supervisor.
Assist with client education about symptoms and illness management as directed by a supervisor.
Gain certification in the management of disruptive behaviors and de-escalation techniques.
Assist with providing meals to clients as needed.
Assist with general cleaning at the Crisis Center as needed.
Document clinical notes in accordance with agency policies and within 24 hours.
Conduct client trainings as assigned by a supervisor.
Stay informed about current events by reading memos, emails, bulletin boards, and communication logs.
Complete assigned tasks accurately and promptly, independently or as part of a team, with minimum supervision.
Support the Organizational Code of Conduct, Standards Compliance, HIPAA, and Security Programs; perform job tasks legally and ethically, identify and report non-compliance, and maintain required training.
Protect the confidentiality of client and organization-related information, including limiting internal discussion to a need-to-know basis and referring media and general inquiries to the Executive Director.
Follow attendance and punctuality policies, including reporting and requesting leave in accordance with policy.
Comply with safety and health standards by maintaining current TB testing, CPR/First Aid, and CPI, and reporting infections and workplace injuries as required.
Identify opportunities to improve the quality of department and organizational services.
Perform other duties and responsibilities as assigned by the Operations Manager or Crisis Center Director.