Administrative Care Assistant (ACA) - 3713

Indian Rivers Behavioral Health•Tuscaloosa, AL

3d•Onsite

About The Position

The Administrative Care Assistant (ACA) works at the Crisis Center, supporting clients and staff through administrative, transportation, observation, education, and facility support duties. The role requires effective communication and collaboration, professional interaction with clients and their families, and the ability to work independently or as part of a team with minimal supervision. The employee must maintain confidentiality, follow HIPAA and organizational policies, meet training and safety requirements, and identify opportunities to improve services. Physical presence onsite is essential. The work takes place in residential facilities and may involve long hours and some risk when clients are aggressive or out of control. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma or equivalent.
Ability to work effectively in a group and within the organization to serve client needs.
Thorough understanding of training methods used when working with individuals with mental illness and/or substance use disorders.
Thorough understanding of electronic health records and Microsoft Office programs.
Excellent verbal and written communication skills; ability to read, write legibly, speak, and comprehend English.
Ability to relate professionally and effectively to clients, their families and friends, and staff.
Current Alabama driver's license and a good driving record as defined by Indian Rivers' policy.
Ability to lift up to 50 pounds and negotiate several sets of stairs during an eight-hour shift.
Ability to use sensory skills to communicate and interact effectively with employees, clients, and the public in person and by telephone.
Ability to use office equipment, including computers, copiers, multi-line phones, and fax machines.
Normal or corrected-to-normal hearing and vision.
Ability to perform the duties with or without reasonable accommodation.
Ability to meet job duties in residential facilities, including long hours and some risk associated with aggressive or out-of-control clients.
Knowledge of and compliance with HIPAA requirements for protected health information.
Current TB test, CPR/First Aid, and CPI are required to comply with safety and health standards.

Nice To Haves

Experience working with clients with mental illness and/or developmental disabilities.
One year of experience in a mental health setting.

Responsibilities

Provide transportation for clients as needed.
Perform client front-desk registration as assigned by the supervisor.
Work assigned shifts, weekends, holidays, and overnight as scheduled.
Observe clients as directed by the supervisor.
Assist with client education about symptoms and illness management as directed by the supervisor.
Obtain certification in management of disruptive behaviors and de-escalation techniques.
Assist with providing meals to clients as needed.
Assist with general cleaning at the Crisis Center as needed.
Document clinical notes in accordance with agency policies and within 24 hours.
Conduct client trainings as assigned by the supervisor.
Stay informed about current events by reading memos, emails, bulletin boards, and communication logs.
Complete assigned tasks accurately and promptly, independently or with a team, with minimal supervision.
Support the Organizational Code of Conduct, Standards Compliance, HIPAA, and Security Programs; perform duties legally and ethically, report potential non-compliance, and maintain required training.
Protect the confidentiality of client and organizational activities, discuss information within the facility only on a need-to-know basis, sign the confidentiality statement annually, and refer media and general inquiries to the Executive Director.
Follow attendance and punctuality policies, including arriving in time to assume responsibilities, observing meal and break times, and requesting or reporting leave according to policy.
Comply with safety and health standards, maintain a current TB test, CPR/First Aid, and CPI, and report infections and workplace injuries according to policy.
Identify opportunities to improve the quality of departmental and organizational services.
Perform other duties and responsibilities as assigned by the Operations Manager or Crisis Center Director.