ACA

Yale New Haven Health•New Haven, CT

About The Position

Under the direction of a Registered Nurse and as a member of the interdisciplinary healthcare team, the ACA provides patient-centered care that respects patients’ preferences, values, and needs. The role includes direct and indirect patient care activities that support high-quality, safe care and an exceptional patient experience. Based on experience and training, the ACA demonstrates competence in patient-centered care, teamwork, communication and collaboration, evidence-based practice, safety, and informatics, within the applicable scope of practice and required knowledge, skills, and attitudes. The ACA supports patient- and family-centered care by promoting participation, dignity and respect, information sharing, and collaboration. The role also requires exemplary customer service and a positive first impression for patients, families, visitors, physicians, staff, and support department personnel, while adhering to the “I Am YNHH” service excellence pledge. Clinical duties may include identifying and rooming patients, explaining the UAP role, escorting patients, preparing patients for visits, and performing procedures or measurements as permitted by scope of practice and the clinical service area. Administrative duties may include handling patient medical records and abstracting new patient records into EPIC. Environmental support may include setting up instruments and equipment according to department protocol.

Requirements

High school diploma or GED.
Graduation from an approved, accredited postsecondary medical assisting program, Nursing Assistant Program, or Patient Care Associate Training.
Demonstrated ability to communicate effectively with patients, families, peers, and the interdisciplinary team.
Ability to adjust priorities and work plans according to patient, service or unit, and patient-care-team needs.
Professional, appropriate, effective, and tactful written, verbal, and nonverbal communication.
Ability to lift a minimum of 40 pounds.
Ability to perform tasks requiring physical endurance and dexterity, and consistent use of proper body mechanics.

Nice To Haves

12–18 months of prior experience as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient-care environment.
Current medical assisting credential (certification or registration) acceptable to and recognized by the Connecticut Department of Public Health.

Responsibilities

Provide patient-centered care that respects individual values, preferences, needs, and cultural considerations.
Obtain age-appropriate care requirements from the registered nurse and/or licensed provider.
Communicate effectively and professionally with patients, families, healthcare providers, and employees from diverse backgrounds.
Work collaboratively within nursing and interdisciplinary teams; recognize limitations and communicate concerns to appropriate team members.
Support quality and patient safety through effective individual and team performance and appropriate use of equipment.
Achieve and maintain competency in clinical applications used for assigned responsibilities.
Maintain accountability and responsibility for clinical practice and competency.
Identify patients, introduce self and explain the UAP role, escort patients to exam or procedure rooms, and prepare patients using standardized rooming workflows.
Perform applicable rooming tasks, which may include taking vital signs, height, weight, blood pressure, EKGs, collecting specimens, phlebotomy, INR testing, pulse oximetry, and point-of-care testing.
Send and receive patient medical records and abstract new patient records into EPIC.
Set up instruments and equipment according to department protocol.
Demonstrate exemplary customer service and contribute to a positive work environment.