ACA Client Manager
About The Position
The ACA Client Manager at TangoHealth, a Benefitfocus company, supports clients using Benefitfocus’s cloud-based benefits software and helps deliver high-quality service throughout the client relationship. The role builds expertise in HR administration and the large employer mandate provisions of the Affordable Care Act (ACA). No prior ACA experience is required. The position may be performed fully remotely from home or from a major office location on a hybrid schedule. The Client Manager supports implementation and post-implementation servicing, educates clients on ACA topics and use of Tango’s ACA Compliance Concierge suite, and helps clients understand recurring reports and address ongoing challenges. The role also provides on-demand support to client IT, HR, and Payroll teams, shares relevant updates, and coordinates software or production issues with technical teams.
Requirements
- High school diploma.
- At least 3 years of customer service experience.
- Excellent verbal and written communication skills, including preparing well-designed email communications and providing clear instructions by phone.
- Ability to manage multiple issues and work effectively in a team environment.
- Experience troubleshooting technical errors using quick thinking, independent judgment, and group collaboration.
- Self-starter able to learn and retain technology products and procedures and manage toward established metrics.
- Comfort working effectively in a high-activity, high-uncertainty environment.
- High degree of initiative, intelligence, enthusiasm, and passion.
- Proficiency with Microsoft applications, including Outlook, Excel, Word, and PowerPoint.
Nice To Haves
- Bachelor’s degree preferred.
- Industry experience highly preferred, such as insurance, benefits administration, benefits consulting, SaaS, healthcare, or BPO.
- Knowledge of ANSI 834 enrollment files is a plus.
Responsibilities
- Participate in post-implementation calls and ensure information is properly documented for ongoing servicing.
- Participate in implementation projects to support the ACA Implementation Project Manager.
- Educate clients on ACA topics, including variable-hour tracking, affordability requirements, data exception reporting, ongoing changes, IRS requirements under Codes 6055 and 6056, and use of Tango’s ACA Compliance Concierge suite.
- Conduct monthly report-review webinars with clients to discuss reports and findings, confirm accuracy and understanding, and advise on long-term challenges or necessary policy changes.
- Provide on-demand phone and email support to core client IT, HR, and Payroll teams throughout the client relationship.
- Deliver relevant news, information, blog posts, articles, regulatory updates, and software enhancement notices to client teams.
- Coordinate with the technical team on production or software issues.
- Perform other duties as assigned.
Benefits
- Health, dental, vision, and life insurance plans.
- 401(k) savings plan with company matching contributions of up to 6%.
- Employer-paid Voya Retirement Plan cash balance plan of 4%.
- 20 days of paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
- 40 hours of paid volunteer time per calendar year.
- Potential incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives, based on the role and achievement of annual performance objectives.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
