Digestive Health ACA

Yale New Haven Health•New Haven, CT

4d•Onsite

About The Position

Under the direction of the Registered Nurse, and as a member of the interdisciplinary healthcare team, the Acute Care Associate (ACA) provides patient-centered care based upon respect for patients' preferences, values, and needs. Responsibilities include direct and indirect patient care activities essential for high-quality, safe patient care and an exceptional patient experience. The ACA demonstrates competence in patient-centered care, teamwork, communication, collaboration, evidence-based practice, safety, and informatics, as defined by the scope of practice and requisite knowledge, skills, and attitudes. Patient and family-centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" through exemplary customer service skills for all customer groups, adhering to the "I Am YNHH" service excellence pledge, and promoting a positive work environment.

Requirements

High school diploma or GED
Graduated from an approved, accredited, postsecondary medical assisting program, Nursing Assistant Program, or Patient Care Associate Training
Demonstrated ability to communicate effectively with patients, families, peers, and interdisciplinary team.
Demonstrate flexibility in adjusting priorities and work plans based on the needs of the patient, the service/unit, and the patient care team.
Demonstrates professional, appropriate, effective, and tactful written, verbal, and nonverbal communication with patients, families, medical staff, colleagues, and all internal and external employees.
Able to lift a minimum of 40 pounds.
Ability to perform tasks of physical endurance and dexterity as required by placement.
Consistent use of proper body mechanics.

Nice To Haves

12-18 months experience prior work as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient care environment.
Clinical competency.
Current medical assisting credential (certifications or registration) acceptable to, and recognized by, the Connecticut Department of Public Health.

Responsibilities

Provides care and services with information regarding individual values, preferences, needs, and respects the patient or designee as a full partner in providing coordinated, compassionate, and culturally appropriate care.
Obtains specific components of individual and age-appropriate care requirements from a registered nurse and/or licensed provider.
Interacts effectively with patients, families, and all healthcare providers and employees, fostering mutual respect to enhance the patient experience and health outcomes.
Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities.
Functions effectively within nursing and interdisciplinary teams, demonstrating open communication, mutual respect, and team learning and development.
Demonstrates self-awareness, recognizes limitations, and communicates concerns to appropriate team members.
Minimizes risk of harm to patients and providers through effective individual and team performance. Practices behaviors specific to High Reliability Organizations (HRO), i.e., CHAMP behavior.
Demonstrates effective use of equipment that supports quality and safe patient care.
Uses information and technology to communicate information, mitigate error, and support team decision-making.
Achieves and maintains competencies in clinical applications to support areas of responsibilities.
Demonstrates accountability for clinical competency in care delivery.
Demonstrates accountability and responsibility for own practice.
Performs clinical functions as per scope of practice, which may vary by clinical service area. Functions include, but are not limited to, the Rooming Process: appropriately identifying patients, introducing self and explaining the UAP role, escorting patients to exam/procedure rooms, and preparing patients for visits using standardized rooming workflow/protocol (may include vital signs, height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, point-of-care testing, etc.).
Performs clerical and administrative functions as per scope of practice and identified by clinical service requirements, including sending/receiving patient medical records and abstracting new patient records into EPIC.
Performs environmental support functions as per scope of practice and identified by clinical service requirements, including setting up instruments and equipment according to department protocol.