Clerk III - Digestive Health Center

University of Iowa•Iowa City, IA

2d•Onsite

About The Position

Under general supervision of the clinic supervisor, this role provides reception and scheduling coverage for the Internal Medicine and Surgery Departments within the Digestive Health Clinic. Key responsibilities include scheduling outpatient appointments and tests, providing high-level customer service, performing reception duties, assisting with various administrative tasks within the Epic system, and collaborating with peers to enhance care delivery. The position also involves resolving scheduling issues, adhering to university and departmental policies, and performing other assigned duties. Employees are expected to demonstrate respect, seek opportunities for professional development, and represent the interests of the University by promoting process and quality improvement.

Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Medical terminology, public contact/customer service is required.

Nice To Haves

Demonstrated attention to detail
Excellent organizational skills
Experience working with Epic in an outpatient healthcare setting scheduling appointments
Ability to maintain professionalism while handling difficult situations with patients and staff members
Demonstrated ability to handle complex situations with minimal supervision
Proficiency in computer software applications

Responsibilities

Schedule & coordinate outpatient appointments and tests at University of Iowa Healthcare, Iowa River Landing and outreach locations in person and over the telephone utilizing the Epic system, following established scheduling guidelines
Provide high level of customer service to all internal and external customers including patients, visitors and clinical care teams.
Perform reception duties including check-in, answering incoming telephone calls and addressing staff, patient and visitor questions and concerns.
Assist with Epic inbasket, outlook messages, patient scheduling and registration workques, bumped clinics and follow-up scheduling at the check-out desk in the Digestive Health Clinic
Collaborate with peers and co-workers to enhance the delivery of care within the unit
Assists with resolving scheduling issues by working directly with supervisor
Follow general policies and procedures in accordance with the regulations of the University of Iowa, College of Medicine and the Department of Internal Medicine.
Perform other duties as assigned.
Demonstrates respect for all members of the University community in the course of performing one’s duties and in response to administrators, supervisors, coworkers, and customers; constructively brings forward workplace concerns to coworkers and/or supervisor.
Seeks opportunities to enhance one’s own knowledge, skills, and abilities as they relate to one’s current position and/or to prepare for potential future roles and overall career development that contribute to the mission and goals of the institution.
Represents the interests of the University and of unit leadership in the use of resources to meet service and productivity demands within unit goals and budgets; strives to promote continual process and quality improvement.